Medical Assistant - Eye Care

COMMUNITY HEALTH: Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties. ABOUT THE ROLE: The Community Health Medical Assistant supports the delivery of high-quality patient care by performing a range of administrative and clinical tasks. This role ensures efficient clinic operations and contributes to a positive patient experience. FUNCTIONS OF THE POSITION: Clinical SupportWelcome and prepare patients for exams and treatments. Collect and document vital signs, medication lists, and relevant health information in the EMR. Perform digital visual acuity. Set up exam/treatment rooms with appropriate instruments and supplies. Assist providers during examinations and procedures. Accurately record and document patient medical history, optical prescriptions, and test results. Conduct accurate medication reconciliation and communicate instructions to patients under provider direction. Process prescription refills and prior authorizations per provider guidance. Assist with fitting, adjusting and ensuring proper alignment of glasses for comfort and functionality. Make necessary adjustments to frames and lenses to achieve the best fit and appearance for each patient. Administrative Duties Schedule patient appointments, tests, treatments and follow-ups. Help manage incoming phone calls. Provide exceptional customer service by addressing patient inquiries and concerns in a professional and timely manner. Maintain and sterilize medical equipment and supplies. Monitor inventory levels, track product usage and help with ordering new stock as needed. Accurately document, process and collect patient payments for visits, eyeglass and contact lens orders. Document patient information using approved medical terminology and charting standards. Uphold patient confidentiality and comply with HIPAA regulations. Professional Development Attend required meetings and training sessions. Maintain current CPR certification and participate in relevant professional development activities. Compliance & Safety Ensure all patient interactions and optical practices comply with healthcare regulations and company policies. Maintain a clean and safe working environment, adhering to all health and safety standards in the optical setting. Other Duties Perform additional tasks as assigned to support clinic operations. SKILLS REQUIRED FOR SUCCESS: High School Diploma Must complete necessary Community Health medication/immunization administration competencies and all necessary education. Medical Assistant experience or equivalent education required Completed MA program that qualifies to take MA certification exam preferred Must be able to provide information regarding office policy and procedure. Must be able to manage emergency situations and patient interactions in a calm manner. Must have strong decision-making skills. Maintains patient confidentiality at all times. Must use equipment properly and safely Requires trouble-shooting of equipment and minor adjustments as needed Must learn and practice safety procedures to protect yourself and others Must follow service excellence guidelines to enable the formation and maintenance of a productive work team HOW WE SUPPORT YOU: Work Life Balance Generous Time Off Medical, dental, and vision insurance. Health savings account option. Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule. Comprehensive Wellness Program.