Medical Records Specialist (athenaOne)

The Medical Records Specialist retrieves facesheets and medical documentation for all Panoramic Health practices. This is a remote position on the RCM team. The goal is to get records to the claim before the charge is held or denied, reducing charge lag and accelerating cash. Responsibilities: Retrieve facesheets and medical documentation, reports and notes (MDMs) from hospital and facility portals, EMRs, health information exchange and fax requests. Pull facesheets as needed, including before the charge is held. Work charges held for missing facesheets within established timelines. Work medical documentation denials. Retrieve and submit records and track to resolution. Follow standard workflows and escalation paths. Meet productivity, quality and turnaround standards. Comply with HIPAA, including minimum necessary access. Other duties as assigned Partner with Regional RCM, Financial Clearance, Coding and A/R to resolve records and facesheet issues. Pull facesheets and medical documentation, reports and notes (MDMs). Working knowledge of hospital and facility portals and EMRs. Strong working knowledge of athenaOne. Knowledge of HIPAA minimum necessary standards. Detail-oriented with strong follow-up. Works independently and manages multiple priorities Education/Training and Certification, Licensure, Registration Requirements High school diploma or GED. 2+ years of healthcare experience. Hospital EMR experience required. athenaOne experience required. pMD, Epic, AdvancedMD, Veradigm, Cerner and Meditech highly preferred. Nephrology RCM experience helpful.