Medical Records Technician

Description At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area. With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you. General Purpose: This position involves managing medical records and providing support to both internal and external customers. Key responsibilities include processing medical record requests, handling faxes, indexing documents, and answering inquiries via phone. The role ensures the secure release of medical information in compliance with state and federal laws and requires minimal supervision. The employee will also manage the daily indexing of records and fax processing. Essential Duties/Position Responsibilities: Processes records for appointments, messages, lab reports and dictations in a timely and efficient manner. Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, and ACA rules regarding release of information and privacy of patient records Reviews authorizations requested for patient information to ensure all required elements are complete. Confirms regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released. Responsible for the human, financial, and material resources as well as data and information entrusted to us. Enhances the effectiveness; efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals. Handle daily incoming faxes and distribute them accordingly for processing Index all documentation to the appropriate patient chart Performs other duties as assigned. Requirements STRIDE Values Integrity: Doing the right thing even when no one is watching. Compassion: Meeting patients where they are with empathy. Accountability: Following through on our commitments. Respect: Valuing human dignity. Excellence: Embracing a growth mindset and striving for continuous improvement. Education and Experience: Required: High School Diploma or GED. Skills & Expertise: Ability to interact positively and build rapport with patients, coworkers, and external contacts. Ability to work independently in a manner that ensures accuracy and efficiency. Ability to respond to the needs and concerns of STRIDE’s patient population. Excellent Customer Service skills including ability to defuse upset customers. Proficiency in a variety of software including but not limited to the internet, Microsoft 365 applications, and Electronic Health Records (EHR). Work Schedule: Monday - Friday, 08:00 AM - 4:30 PM We offer a competitive hourly range of $20.00 - $22.00, depending on your experience. This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training. Why STRIDE? Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including: Medical, dental, and vision coverage Paid time off (PTO) and holidays Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options 401(k) with matching Work-life balance NHSC Loan Repayment Tuition reimbursement and/or Continuing Medical Education (CME) No nights, weekends, or major holidays Employee Assistance Program (EAP) Employee Discounts on top attractions, hotels, more At STRIDE Community Health Center, we value a strong and collaborative work environment. To ensure a successful integration into our team, we implement a 90-day probationary period for all new employees. This timeframe is designed to evaluate performance and assess cultural alignment within our organization. It offers both the employee and the employer the opportunity to determine if the role is a mutual fit, promoting long-term success and satisfaction in your career with us. Join our dedicated team and contribute to our mission of providing quality health care to our community! STRIDE conducts background checks, including criminal history, education, license and certification. STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law. STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed. Health and Safety Commitment: To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing. Applicants will be considered until the position is filled.