Medication Renewal Coordinator
Chase Brexton Health Care
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- Location
- Baltimore, MD
- Job type
- Full time
- Posted
- Nov 2
- 2 days ago
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About the company
Chase Brexton Health Care
Hospital & health care · 501 to 1,000 employees
What you'll do
- Monitor and process the Refill Line and other prescription requests
- Interact with patients and pharmacies to troubleshoot and resolve prescription refill issues
- Provide phone support for general patient inquiries regarding medication refills
- Follow written processes and procedures for medication refills
- Maintain strict patient confidentiality and good internal and external customer relations
- Communicate with patients, the medical department, Pharmacy team co-workers, and other departments
- Provide clerical support and administrative assistance as directed
What you need
- High School Diploma
- Certified Medical Assistant
- Minimum of two years of experience where medical and pharmaceutical terminology is used regularly and protocols are followed
- Experience with electronic medical records
- Excellent customer services skills
- Experience working with a diverse work staff and patient population
- Must be flexible and adapt to a changing environment
- Bi-lingual (preferred)
- Education: a high school diploma or a professional certificate
Key skills
Excellent customer services skillsmedical and pharmaceutical terminologyfollowed protocolsBi-lingual
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JOB SUMMARY:
Under the supervision of the Lead RN at the site, the Medication Renewal Coordinator performs all duties associated with following protocols for medication refills as delegated by the Provider. This position is responsible for researching patient medication records, communicating with patients, providers, nursing, clinical/office support staff and pharmacy staff.
MAJOR DUTIES AND RESPONSIBILITIES:
Patient Focus
• Interacts with patients and pharmacies to troubleshoot and resolve prescription refill issues and support patients as needed.
• Provides phone support for general patient inquiries regarding medication refills.
Compliance, Policy, and Procedure
• Ability to follow written processes and procedures for the refill of medication(s).
Integrity
• Maintains strict patient confidentiality and good internal and external customer relations.
Checking, Examining, and Recording
• Monitors and processes the Refill Line and other prescription requests.
Communication
• Effectively communicates with patients, medical department, co-workers on Pharmacy team, and across departments.
Teamwork
• Provides clerical support and administrative assistance, as directed.
SKILLS AND ABILITIES:
• Excellent customer services skills
• Experience with electronic medical records required
• Experience working with a diverse work staff and patient population
• Must be flexible and adapt to a changing environment
• Bi-lingual – preferred
EDUCATION AND/OR EXPERIENCE:
• High School Diploma
• Certified Medical Assistant
• Minimum of two (2) years of experience working in an environment where medical and pharmaceutical terminology is used regularly and protocols have been followed