Medina Shelter Services Coordinator

Job Title: Medina Shelter Services Coordinator Job Code: Location: Medina Shelter Supervisor: Medina Shelter Manager FLSA Status: Exempt Pay Rate: $45,000/annually Position Summary Provides direct support, advocacy, and case management services to shelter residents while serving as a resource to frontline shelter staff. Assists residents in identifying goals, accessing resources, and addressing barriers to safety and stability. Provides additional support with complex resident needs, shelter operations, and crisis situations, and participates in the shelter on-call rotation. Job Description Required Education, Experience and Qualifications Bachelor’s degree in Social Work, Psychology, Sociology, Criminal Justice, or related human services field required Preferred: Licensed Social Worker (LSW) or license-eligible Minimum of two years of experience providing crisis intervention, advocacy, case management, residential, or other direct human services required. Experience working with survivors of domestic violence, sexual violence, or human trafficking preferred. Previous experience providing peer leadership, training, or guidance to staff preferred. Valid Ohio driver’s license and insurability; ability to pass background checks (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations. Role and Responsibilities Provides trauma-informed crisis intervention, advocacy, safety planning, and support to shelter residents. In collaboration with Shelter Manager, maintains a small case management caseload and assists residents with individualized goals, referrals, resources, and barriers to safety and stability. Assist with shelter operations, including: providing shelter coverage, safety, transportation, conflict resolution, assist with cleaning/food prep as needed, cleaning responsibilities, facilitating workshops for survivors on self-sufficiency skills, and provide daily survivor engagement Serves as a resource to Crisis Intervention Specialists by providing guidance and support with resident needs, crisis situations, and shelter procedures. Assists with problem-solving complex resident situations and promotes consistent implementation of shelter policies and procedures. Participates in the shelter on-call rotation, including responding to after-hours concerns and providing onsite coverage when necessary. Communicates significant resident, safety, or operational concerns to the Shelter Manager and/or Director or other appropriate leadership. Completes required case management, incident, and program documentation accurately and timely. Adheres to Service Excellence standards at all times. Represent the organization in community events, coalitions, and taskforces as assigned. Complies with agency policies and procedures, federal and state requirements, CARF standards and educational/certification/registry requirements. Other duties as assigned. Supervisory Responsibilities (if applicable for the position) Supervisor on-call rotation Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds. Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement. Position Type and Expected Hours of Work Full-time, 40 hours per week. Sunday-Thursday 4:00pm-12:00am Hours may vary and may include evenings, weekends and holiday coverage Additional Qualifications Ability to work independently and as part of a team in a fast-paced environment. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance EEO Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time. Sunday-Thursday 4p-12a