Member Intake Specialist

About Eleanor HealthAt Eleanor Health we are helping people affected by addiction live amazing lives. We work to fulfill this goal by building and growing the first addiction and mental health services provider designed to deliver a longitudinal, whole-person, value-based model of care for each community member. Our team is ambitious and committed to this unique opportunity, and understands the importance of attracting strong and experienced talent to make our vision for Eleanor Health a reality every day, and for every recovery journey we are entrusted to be a part of. About the RoleThe Member Intake Specialist plays a critical role in connecting people to life-changing addiction and mental health care at Eleanor Health. This role sits at the intersection of healthcare access, patient advocacy, and consultative sales.Member Intake Specialists are often the first human connection a prospective member has with Eleanor Health. You will guide individuals and families through moments of uncertainty, help them understand their care options, and confidently advocate for Eleanor Health’s care model when it is the right fit.This is not a traditional call center or passive customer service role. Success requires urgency, empathy, follow-through, and a strong comfort with goals, metrics, and outcomes. You will work in a fast-paced, technology-enabled environment where your efforts directly impact access to care, enrollment, and recovery outcomes.This is a part-time role working 20-29 hours per week.What You'll DoServe as the first point of contact for prospective members via inbound phone calls, web form submissions, and online scheduling workflowsProactively outreach to prospective members who:Start but do not complete online schedulingSubmit web forms requesting informationNo-show to their first appointment and need re-engagementConfidently educate prospective members on Eleanor Health’s whole-person care model, including what we do and what we don’t offer, while positioning Eleanor as a strong option for people seeking support with substance useUse a consultative, sales-oriented approach to:Understand a prospective member’s needs, motivations, and barriersAddress concerns and hesitationsClearly articulate the value of Eleanor Health’s approach to careMaintain ownership of leads by creating follow-up tasks, documenting next steps, and ensuring no prospective member “falls through the cracks”Manage inbound referrals from external providers and community partners, including proactively outreaching to confirm receipt of referrals, provide status updates when appropriate, and request additional or updated contact information to ensure timely connection to careMeet or exceed individual and team performance metrics, including:Answer rate & speed to answerQuality scoreConversion to scheduled and completed first appointmentsAccurately document all interactions in CRM (Salesforce) and EMR (Athena)Collaborate closely with clinical and operations teams to ensure a seamless member experienceContinuously improve your approach by incorporating feedback, coaching, and performance dataQualificationsYou have experience in healthcare, ideally in patient access, care coordination, community outreach, admissions, intake, or member engagementYou bring a sales mindset — you are persuasive, confident, and motivated by outcomes, while remaining deeply empathetic and ethicalYou are comfortable working in a metrics-driven environment and understand that data is a tool for improvement, not pressureYou have a “fire in the belly” for expanding access to high-quality, stigma-free addiction and mental health careYou take ownership — if someone says “I’ll call back,” you create a follow-up plan rather than closing the loopYou move quickly, manage multiple leads at once, and thrive in a fast-paced environmentYou are tech-savvy and comfortable working across CRM systems, scheduling tools, and communication platformsYou adapt easily to change and are energized by building new processes rather than relying on rigid scriptsYou communicate with clarity, warmth, and professionalism — even in emotionally complex or high-stakes conversationsCompensation & BenefitsThe total target compensation range for this position is $21-23 an hour. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.