Member Service Representative West Park YMCA
YMCA of Greater Cleveland
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- Pay
- $11
- an hour
- Location
- Cleveland, OH
- Work style
- On-site
- Job type
- Part time, Temporary
- Posted
- Oct 15
- 5 days ago
Career path
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About the company
YMCA of Greater Cleveland
Non-profit organization management · 501 to 1,000 employees
What you'll do
- Process payments and maintain balanced cash drawer and receipting according to procedures.
- Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
- Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
- Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
- Ensure maintenance of all member resource information at front desk.
- Keep front desk and lobby area neat, clean and professional.
- Greet members / visitors according to YMCA guidelines.
What you need
- High School Diploma or GED preferred.
- Requires customer service skills, cash management experience, computer and keyboarding experience, communication skills, and the ability to multitask and follow directions.
- Education: a high school diploma
Key skills
Strong customer service skillsCash management experienceComputer and keyboarding experienceStrong communication skillsPhone etiquetteOrganizedFollow directionsMultiple tasks
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Read the full posting here
Member Service Representatives
are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.
Occasional evening and weekend availability required.
This is a Part Time position.
Job Responsibilities:
Process payments and maintain balanced cash drawer and receipting according to procedures.
Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.
Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.
Complete accurate data entry and maintain records on new members, renewals, program participants and guests.
Ensure maintenance of all member resource information at front desk.
Keep front desk and lobby area neat, clean and professional.
Greet members / visitors according to YMCA guidelines.
Qualifications:
High School Diploma or GED preferred.
Strong customer service skills.
Cash management experience.
Organized and able to follow directions.
Friendly, outgoing personality.
Comfortable working in a membership driven environment.
Ability to perform multiple tasks in diverse situations successfully.
Computer and keyboarding experience.
Strong communication skills and phone etiquette.