Member Services Representative

Join Our Team at Altana Federal Credit Union! At Altana, we’re more than a financial institution—we’re a purpose-driven organization committed to strengthening our communities and empowering our members. Guided by our CARES values— Connection, Altruistic, Revolutionary, Empowering, and Synergistic —we strive to create exceptional experiences through every interaction. As a Member Services Representative at our Havre Branch , you’ll play a key role in creating positive member experiences while developing valuable financial skills. If you have a passion for customer service and an eagerness to grow in the financial industry, we encourage you to apply today! Position Overview As a Member Services Representative , you will perform a broad variety of member service functions such as opening and closing accounts, renewing certificates, and assisting members with various account inquiries. You'll play a critical role in building trust, solving problems, and creating meaningful connections. Key Responsibilities Connection & Service Excellence Create a welcoming environment and provide excellent member-focused services at all times. Respond to online messages, voicemails, and digital inquiries with professionalism and care. Empowering Member Support Conduct member research to resolve questions and issues effectively. Identify member needs and connect them with appropriate products, services, and solutions. Operational Excellence Accurately process account maintenance requests and updates. Maintain accuracy, efficiency and attention to detail across all transactions and systems. Verify member identities and ensure compliance with credit union policies and procedures. Accurately process member transactions Assist with vault operations and cash management responsibilities. Assist with safety deposit box administration and maintenance. Collaboration & Synergy Partner with teams across the organization to deliver seamless member experiences. Share knowledge and contribute to a positive, collaborative team environment. Growth & Accountability Maintain current knowledge of Altana’s products, services, policies, and procedures. Follow all compliance, privacy, and regulatory guidelines. Attend required meetings and participate in ongoing training and development. Maintain dependable attendance and punctuality. What You Bring Required Qualifications High School Diploma or GED Previous cash-handling, customer service, or teller experience preferred but not required. Knowledge, Skills & Abilities Strong problem-solving skills with the ability to identify and resolve a variety of member needs. Excellent written and verbal, and interpersonal communication skills. Ability to handle sensitive and confidential information with professionalism and discretion. Ability to work independently while contributing to a collaborative team environment. Proficiency with standard office technology, including computers and financial software systems. What Success Looks Like at Altana You create meaningful connections with every member interaction You act with an altruistic mindset , always putting members first You embrace innovation and help improve how we serve You empower members by providing knowledge and solutions You contribute to a collaborative, synergistic team environment Why You’ll Love Working Here At Altana, you’re joining more than an organization—you’re joining a community. We believe in caring for our team members the way we care for our members: with respect, support, and a genuine commitment to helping people thrive. Here, your work matters. Your voice matters. You matter. If you’re ready to grow, contribute, and make a meaningful impact on a team that puts people first every day, we’d love to meet you.