Member Solutions Specialist

About the company

Credit Union of Denver

Banking · 51 to 200 employees

What you'll do

• Member Solutions & Delinquency Resolution:
• Work directly with members by phone, email, and in person to understand financial challenges, establish payment arrangements, explore available solutions, and take appropriate steps to resolve delinquent accounts
• Account Management & Collections:
• Manage delinquent accounts through ongoing follow-up, account research, skip tracing, payment processing, and recommending further action when necessary.
• Documentation, Compliance & Member Service:
• Maintain accurate account records, complete required notices and documentation, respond to member inquiries, and ensure collection activities follow applicable requirements and Credit Union procedures.
• What We're Looking For:
• High school diploma or equivalent
• 1–3 years of collections, financial services, or related experience preferred
• Strong communication skills with the tact to navigate sensitive financial conversations
• Good judgment, attention to detail, and ability to maintain confidentiality
• Knowledge of collection practices, regulations, and skip tracing preferred
• For a complete job description, requirements, and to apply for this position please visit our careers page at: https://cudenver.applicantpro.com/jobs/
• Position Details:
• Non-Exempt position
• Monday-Friday, 8 AM-5 PM, Rotating Saturdays, 8:30 AM -12:30 PM
• Scheduled to work 40 hours per week, Overtime may be required based on business needs and in accordance with company policy.
• Pay Range:
• $24.03-$27.76 / per hour
• About Credit Union of Denver:
• Since 1931, Credit Union of Denver has proudly served our members and communities with personalized financial service, trusted guidance, and a people-first approach. Today, our team of over 150 employees continue that legacy by helping members navigate their financial journeys and work toward greater financial well-being.
• Our Mission "To be a trusted partner for our members in reaching their financial goals by providing superior value, products and service", is at the heart of what we do. Together with our commitment to Doing Life With You, reflects our commitment to putting people first, building lasting relationships, and making a meaningful difference for the members and the communities we serve.
• Why Credit Union of Denver?
• At Credit Union of Denver, Doing Life With You isn't just about how we serve our members. It's also about how we support the people who make that service possible. We're committed to creating an environment where employees can do meaningful work, keep growing, and build rewarding careers while making a difference for our members and community.
• Here, you'll find opportunities to grow through programs like Career Pathways and professional development resources, along with a collaborative culture centered on learning, service, and community involvement.
• The Benefits of Being Part of CUD:
• Feel Your Best Medical insurance, including a $0 cost plan option • HRA & HSA options • Two dental plans, including orthodontic coverage • Vision insurance • Flexible Spending Accounts • Employee Assistance & Wellness Programs
• Build Your Financial Future 401(k) with early enrollment eligibility & generous employer match • Quarterly Profit Sharing Program, giving eligible employees the opportunity to share in CUD's financial success • Service Awards that recognize your dedication and celebrate career milestones • Bonus opportunities for eligible employees • Employee Loan Rate Benefit program, offering eligible employees loans at the Applicable Federal Rate (AFR) • Employer-paid Life, AD&D, Short- & Long-Term Disability Insurance • Supplemental insurance through Unum • Early access to earned wages
• Make Time for What Matters 11 paid holidays • Vacation & sick pay • Vacation Cash Out Program, giving eligible employees the opportunity to cash out future vacation accruals twice per year • Bereavement & jury duty leave • Paid Volunteer Time Off to give back to your community • No nights & limited weekend hours • Ample free parking
• Invest in Your Growth + Enjoy the Extras Educational & Certification Assistance to help you build your skills and pursue your professional goals • LifeMart discounts on travel, hotels, childcare, groceries & more
• Ready to make a difference in your community and grow your career in a supportive, values-driven environment?
• Apply for this position at: https://cudenver.applicantpro.com/jobs/
• This position will remain open until filled. The posting will be removed once the position has been filled.

What you need

• High school diploma or equivalent
• Strong communication skills with the tact to navigate sensitive financial conversations
• Good judgment, attention to detail, and ability to maintain confidentiality
• 1–3 years of collections, financial services, or related experience (preferred)
• Knowledge of collection practices, regulations, and skip tracing (preferred)

Key skills

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Perks

• Medical insurance
• Dental plans
• Vision insurance
• 401(k)
• Quarterly Profit Sharing Program
• Vacation & sick pay
• Paid Volunteer Time Off
• Educational & Certification Assistance