Member Support Specialist, Start Health

Start Health is an independent, individual health coverage program powered by MotivHealth. We offer HSA-qualified plans built on a unique cash-pay, reimbursement model that makes healthcare more transparent, affordable, and flexible. While Start Health shares MotivHealth’s mission to make healthcare smarter, simpler, and more affordable, it operates under its own brand, systems, and member support structure. As we are quickly expanding, we’re looking for someone who wants to plant roots and grow with us. Working at Start Health is more than a job: it's a career opportunity at a company built on helping real people in real moments. We’re looking for someone who is self-motivated, compassionate, and dedicated to improving the full member experience, not just answering calls. Our members rely on us for everything from simple questions to support during their most vulnerable moments, and we want someone who can provide meaningful, concierge-level care. The Member Support Specialist will guide members through how their plan works, help them find solutions, and understands how each interaction impacts the broader product and company. Attention to detail, initiative, and strong communication skills are essential in this role. If you’re ready to grow your career with an innovative healthcare company, this is an incredible opportunity. We offer great benefits, bonus opportunities, and room for long-term development. What you’ll do in this role: ● Assist members via phone, text and email ● Improve the overall member experience ● Provide concierge-level service at every level ● Locate high-value providers for members seeking care ● Assist in adjudication of and review of member claims ● Any other duties and responsibilities assigned by management The ideal candidate is: ● Self-motivated, compassionate, and a proficient multitasker ● Tech savvy – can seamlessly navigate phone, text and email systems ● Preferred sales and/or healthcare experience ● Being bilingual (English and Spanish-speaking) is a plus! What we offer: ● 5% bonus based on company profitability ● Affordable health, vision, and dental insurance for you and your family ● Company contributes up to $2,300 to Health Savings Account annually ● Wellness program that contributes additional money towards your HSA ● Automatic 3% contribution into retirement plan ● Career development and growth opportunities ● 15 days of PTO & 10 paid holidays per year We are an Equal Opportunity Employer and welcome applicants from all backgrounds. Qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.