Mental Health Customer Service Representative (Remote)

Overview The Patient Advocate will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers. RESPONSIBILITY Responsible for coordinating testing services for patients by: 1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing. 2. Working with healthcare providers to complete the required documentation and sample submission. 3. Confirming insurance eligibility and benefit levels. 4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time. 5. Employee will be on the phone approximately 60-80% of the time. 6. Independently manage assigned work and meet production and quality metrics. 7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes. 8. Identify issues and trends and collaborate with your team and leadership to develop best practices to ensure we are providing the best service and experience to all customers. 9. Participate in the Quality Assurance plan. 10. Comply with applicable CLIA and HIPAA regulations. QUALIFICATIONS 1. High School diploma or equivalent required with at least 1 year of relevant experience, or associate or bachelor’s degree. 2. Fluent in Spanish is preferred/encouraged. 3. Excellent interpersonal and communication skills. 4. Preference given to higher net typing speed applicants. 5. Excellent listening, transcribing, and self-review skills. 6. PC experience, including familiarity with Excel, Word, Internet, and e-mail. 7. Able to manage several tasks simultaneously, often under pressure. 8. Excellent organizational and task management skills and professional judgment. 9. Enjoys problem solving and identifying patterns. 10. Hardworking individual who loves working on a team and supporting others. PHYSICAL REQUIREMENTS Lifting Requirements –sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements –stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions. EEO We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. Ready to transform the future of patient care through the power of genetics?   For more than 30 years, Myriad Genetics has led the way in precision medicine by delivering important insights to help people make informed health decisions. As a leading molecular diagnostic testing and precision medicine company, we are dedicated to advancing health and well-being for all. Our innovative genetic tests are used across specialties including oncology, women’s health, and mental health, empowering clinicians to personalize treatment and help their patients take proactive steps toward better outcomes.   What inspires us – and you – is simple: Every test, every insight, and every patient story emphasizes our commitment to improving lives through science, innovation, and care. you’re ready to help shape the future of medicine. Your work will have meaningful impact, and your dedication can change lives. Learn more at https://www.myriad.com [https://www.myriad.com/] and follow Myriad Genetics on LinkedIn [https://www.linkedin.com/company/myriad-genetics].   We are an equal opportunity employer and place high value on inclusion and belonging. We prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. If you need assistance submitting your application due to a disability, you can request an accommodation by contacting recruiting@myriad.com [recruiting@myriad.com].   Please answer all questions completely. Please do not provide any information not specifically requested on this Employment Application form. To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.     Myriad Genetics will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with Myriad Genetics will come from our employees, whose e-mail addresses end with "@myriad.com."