Mental Health Patient Coordinator - Remote - Full Time

PM Pediatrics

New York, NYRemote onlyFull time

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Pay: $50K; a year
Location: New York, NY
Work style: Remote only
Job type: Full time
Posted: Oct 22; 3 days ago

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About the company

PM Pediatrics

Hospitals and Health Care · 1,001 to 5,000 employees

PM Pediatric Care is a leading provider of specialized pediatric healthcare, delivering high-quality, convenient care to children and young adults from birth through age 26.

Founded in 2005, PM Pediatric Care provides pediatric urgent care, virtual care, and behavioral and mental health services designed specifically for children, teens, young adults, and their families.

Our pediatric urgent care offices treat a wide range of common childhood illnesses and injuries, including fever, flu, respiratory illnesses, ear infections, sore throats, rashes, minor fractures, sprains, cuts, burns, and other non-life-threatening conditions. Our teams are specially trained in pediatric medicine, helping families access expert care when their child's primary care provider may not be available.

In addition to in-person pediatric urgent care, PM Pediatric Care offers telemedicine and pediatric behavioral and mental health services, expanding access to specialized care for children and families.

With locations across the United States and convenient virtual care options, our mission is to ensure every child and family has access to compassionate, high-quality pediatric care when and where they need it.

Learn more about our pediatric urgent care locations, services, telemedicine, and mental health care at https://pmpediatriccare.com/.

PM Pediatrics on LinkedIn

What you'll do

The Mental Health Patient Coordinator manages appointment scheduling for patients and providers while communicating insurance coverage and financial responsibilities.
They also handle billing inquiries and maintain accurate patient records to ensure efficient practice operations.

What you need

Candidates should have experience with insurance eligibility and possess strong organizational and communication skills.
A bachelor's degree is preferred, and proficiency in Spanish is considered an asset.
Education: a bachelor's degree

Key skills

Customer ServiceInsurance EligibilitySchedulingBilling InquiriesPatient CoordinationData EntryCommunicationOrganizational SkillsMulti-taskingSpanish SpeakingInsurance ProtocolsFinancial ObligationsAttention To DetailTeamwork

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It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Summary The Mental Health Patient Coordinator coordinates all appointments with providers for patients, referring physicians, and facilities across multiple states. In addition, the Patient Engagement Specialist communicates key information to patients and staff members including insurance coverage, financial responsibilities, and date/time of appointments. Compensation range: $50,000 Spanish Speaking Preferred Mondays - Fridays 9:00am - 5:00pm EST Description Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. Provide accurate and courteous information regarding our services to physicians and other callers. Respond effectively and promptly to all patient, provider, and team member requests. Maintain/Update patient information and working knowledge of insurance protocols. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits. Provides information to the patient and/or guarantors regarding their benefits and financial obligations. Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. Explain insurance coverage and financial responsibility to patients in clear language. Communicate when insurance issues arise (inactive coverage, referral needed, etc.) Work with billing teams to correct coverage issues. Maintain insurance panels. Obtain approval for schedule changes or cancellations as appropriate. Meet specified goals and objectives assigned by management. Escalate any problems that may arise to management. Complete other duties as assigned or identified based on patient needs. Ability to adhere to quality and productivity standards. #LI-MC1 Qualifications Experience with insurance eligibility. Bilingual Spanish Speaking Preferred. Bachelor’s degree preferred. Attention to detail a requirement. Strong organizational skills. Ability to multi-task and prioritize. Ability to work well with others in a team driven environment. Compensation: Role Dependent The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications. EEO Statement PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.