Meraki Wireless Engineer
Inverse Technology Solutions
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- Location
- Cincinnati, OH
- Posted
- Oct 8
- 12 days ago
Career path
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About the company
Inverse Technology Solutions
Information technology and services · 51 to 200 employees
What you'll do
- Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
- Understand RF Optimization and 802.11.
- Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
- Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
- Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
- Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
What you need
- Requires strong hands-on experience with Cisco Meraki products, excellent troubleshooting skills, clear client communication, and the ability to collaborate with and support junior engineers.
- Meraki certification is preferred.
Key skills
Cisco Meraki productsTroubleshooting skillsRF Optimization802.11Client interactionsCommunicating technical solutionsMeraki certification
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Read the full posting here
Key Responsibilities:
Advanced Meraki support: Provide technical support for Meraki solutions, diagnosing and resolving network incidents across client environments.
Understand RF Optimization and 802.11.
Collaborate with Tier 1 support: Act as an escalation point for complex Meraki-related issues, offering expert guidance to junior engineers.
Client engagement: Proactively engage with clients to maintain high satisfaction, ensuring clear communication on issue resolutions and network enhancements.
Network optimization: Identify and implement improvements to client networks using Meraki’s features for enhanced performance and reliability.
Documentation: Maintain accurate records of client networks, configurations, and troubleshooting procedures.
Required Skills and Experience:
Meraki expertise: Strong hands-on experience with Cisco Meraki products, including dashboards, switches, and access points. Meraki certification preferred.
Analytical mindset: Excellent troubleshooting skills, capable of diagnosing complex network issues.
Customer-focused: Skilled in client interactions and communicating technical solutions in a clear and approachable manner.
Team player: Ability to collaborate in a team-oriented environment, mentoring and supporting junior engineers.