Meters Specialist

Conservice

Logan, UTHybridFull time
With an account: save jobs, track applications, build tailored resumesAlready have an account? Log in
Pay
$19
an hour
Location
Logan, UT
Work style
Hybrid
3 days in office
Job type
Full time
Posted
Oct 31
1 day ago
Career path

See where this role leads

Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.

Create an account

About the company

Conservice

Utilities · 1,001 to 5,000 employees

Conservice is the largest utility management and billing company in the United States, offering a suite of solutions developed on an industry friendly platform. These solutions include the installation of utility sub-meters, billing each resident for their individual utility usage and other monthly charges, and a utility management program that handles a client’s utility invoice process from payment of the invoices, to rate analysis and procurement. Conservice focuses on meeting the specific needs of their clients by offering fully integrated solutions that greatly reduce operating costs and promote conservation, while maintaining an unmatched level of customer service to both the customer and resident.

Conservice on LinkedIn

What you'll do

  • Manage and resolve client support tickets related to submetering, invoices, work orders, scheduling, estimates, consumption issues, and meter equipment, prioritizing requests and resolving or delegating them within four hours.
  • Provide troubleshooting guidance and self-help documentation, track follow-ups with internal teams, and share feedback on knowledge resources and recurring issues.

What you need

  • Candidates should be able to prioritize urgent work, resolve recurring issues, analyze problems independently, and remain positive and productive under pressure.
  • The role is client-facing and involves exposure to CRM technology, with an interest in developing technical or account-management skills.

Key skills

Ticket PrioritizationClient SupportTroubleshootingSubmeteringInvoice SupportWork Order Status SupportConsumption AnalysisDIY Installation SupportTechnical DocumentationProblem SolvingIndependent Decision-MakingWorkload OrganizationCross-Team CoordinationCRM Technology

Keywords for your resumePro

The words this employer's screening is likely to look for.

This job lists resume keywords

The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.

Create an account

See full description on company page, apply now

Read the full posting here
METER SPECIALIST DEPARTMENT: METERS LOCATION: HYBRID (IN OFFICE TUESDAY, WEDNESDAY, AND THURSDAY) Wage: $19.40 OVERVIEW Meter Specialists act as the frontline support function of the Billing & Account Management teams as well as client corporate or regional contacts. Meter Specialists work to resolve low-level concerns as they relate to submetering and the Meters department. These issues include, but are not limited to, questions surrounding Invoice , WO, Scheduling and Estimate questions, along with some basic product troubleshooting steps.   Responsibilities * Accept ZenDesk tickets in a First-in-First-out method (FIFO) * Offer cause and effect explanations to clients for concerns that they have * Answer any Invoicing questions or WO status questions from NetSuite * Provide Self-help documentation for Properties to troubleshoot their own issues * Troubleshoot high/low consumption issues * Troubleshoot DC/Repeater issues * Provide DIY install support and documentation * Provide feedback on knowledge documents to improve clarity and speed resolution * Provide feedback on repeating trends that could be automated or escalated to product and technology teams * Following up with Conservice team members to ensure that solutions are found * Organizing workload by filtering previously accepted tickets based on priority * Organize and track information to effectively prioritize work * Resolve or delegate client issues to relevant teams within 4 hours * Follow-up with other teams to ensure that solutions are being found * Other duties as assigned by leadership Qualifications Qualifications * Ability to prioritize important and urgent work to meet deadlines * Able to solve a range of repeating issues  * Able to independently analyze and reason to make unaided decisions * Desire to develop technical and or Account skills for progression * Talent to stay positive and productive under pressure   Education & Experience * Client facing role  * Exposure to CRM technology solutions

More entry level jobs in Logan, UT

All jobs in Logan, UT

More jobs at Conservice

Ready to apply?

Create an account to save jobs, track applications, and build tailored resumes.

Create an account