Mitigation Technician/Estimator

This position reports to the Branch Manager Mitigation Restoration Technicians are responsible for providing immediate response and mitigation services in the event of water, fire, mold, or other types of damage to commercial properties. Their job involves inspecting the extent of the damage, assessing the necessary steps for remediation, and executing the restoration process. Location: Service area includes Austin Major KPIs: Be available when scheduled to work and completing all assigned jobs. Be available for scheduled on-call jobs. Willingness to travel for extended periods of time depending on job size and location. Completing/submitting all job invoices daily by the end of workday. Essential Functions: Emergency Response: Promptly responding to calls for mitigation services, assessing the situation, and taking immediate action to prevent further damage. Damage Assessment: Inspecting affected areas to evaluate the extent of damage and determining the appropriate restoration procedures. Mitigation Techniques: Implementing mitigation techniques such as water extraction, drying, dehumidification, and odor control to minimize damage and prevent further deterioration. Documentation: Accurately documenting all work performed, including damage assessments, restoration procedures, and materials used, for insurance claims and customer records. Equipment Operation: Operating specialized equipment such as dehumidifiers, air movers, moisture meters, and thermal imaging cameras to aid in the restoration process. Safety Compliance: Adhering to safety protocols and guidelines to ensure personal safety, as well as the safety of team members and occupants of affected properties. Communication: Effectively communicating with customers, insurance providers, and team members to provide updates, address concerns, and ensure a smooth restoration process. Quality Control: Conducting thorough checks to ensure that all restoration work meets industry standards and customer expectations. Other tasks as assigned by Manager, Supervisor, or Project Manager. Education and Experience: High School diploma or equivalent. Previous experience in mitigation and/or restoration. IICRC (Institute of Inspection, Cleaning, and Restoration Certification) preferred but not required. Strong problem-solving skills. Possess excellent attention to detail, and the ability to work efficiently and independently. Strong interpersonal and communication with customers in a professional and friendly manner. Physical stamina and the ability to lift heavy equipment (60 lbs.) Ability to work under pressure and stress. Ability to work in a fast-paced environment. Knowledge of restoration techniques, equipment operation, and safety procedures. A valid driver’s license and clean driving record. Capable of flying to remote jobsites when requested. Familiarity with computers and phone applications or demonstrate the ability to learn quickly.