Mobile Dispatcher

NORTHWESTERN ENERGY INTERNAL/EXTERNAL POSTING: JOB REQUISITION #3271 POSTING DATES: April 6, 2021 through April 20, 2021 Title Mobile Dispatcher - Step 1 (2 positions) Department/Division Distribution Operations-Control Work Location Butte, MT Guidepost U262 $16.43 (Per CBA) Employment Status Regular Full-time Employment Physical Not Required Drug Test Required Background Check Required Relocation Benefit None SUMMARY OF JOB DESCRIPTION The Mobile Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Dispatcher also monitors and answers radio traffic in order to dispatch service personnel. DESCRIPTION OF ESSENTIAL FUNCTIONS All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct Ethics Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives Assure cost effective use of resources by communicating/coordinating with Distribution Operations Controllers and area Supervisors Manage and modify gas and electric service orders Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes Perform required shift work to include days, weekends, nights, holidays and call outs Work overtime including evenings and weekends in response to acute service needs Assure positive working relationships with technicians, Controllers, and field crews/management Complete required trainings and monthly meetings Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction Work effectively within a team environment and other work groups to accomplish organizational goals Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking GENERAL QUALIFICATIONS Demonstrate and maintain a good safety record Must possess strong interpersonal communication skills High school diploma or equivalent, advanced education is preferred Ability to perform basic math functions Proficient with computers, web applications, and related equipment Excellent communication skills are required Good organizational and technical skills are necessary Ability to plan and prioritize dispatching responsibilities High volume dispatching and customer service experience preferred SELECTION PROCESS When considering applicants for this position, the selection process will take into consideration the needs of NorthWestern, including such factors as reorganization requirements, diversity opportunities, relocation requirements, employee development and job succession. If any of the preceding language conflicts with the applicable bargaining unit agreements, the bargaining unit agreement will prevail. APPLICATION PROCEDURES External applicants should apply online at http://www.northwesternenergy.com. Internal applicants should apply online at iConnect. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 1-800-245-6977, or via email at job.inquiries@northwestern.com. NorthWestern Energy Human Resources Department Job #3271 3010 West 69th Street Sioux Falls, SD 57108 We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes.