Move In Coordinator

The Move‑In Coordinator serves as the primary point of contact for new residents and their families throughout the move‑in process for both Independent Living and Assisted Living. This role is responsible for managing all logistical, administrative, paperwork and communication components of a resident’s transition, ensuring a smooth, welcoming, and emotionally supportive experience. The Move‑In Coordinator works cross‑functionally with sales, all Level Of Care directors, resident services, facilities, dining, housekeeping, and outside vendors to ensure apartments are move‑in ready and resident needs are fully addressed prior to and after move‑in. The coordinator is also responsible for gathering all required documentation and information needed for each Level Of Care - Grandview Assisted Living, H.O.P.E Memory Care and Sterling Park Independent Living and as required by DOH and Osborn Sales policies and procedure. Key responsiblities: ensure completion of forms and necessary signatures, set up resident record in Point Click Care, create the medical record, coordinate move ins. This position plays a critical role in first impressions, resident satisfaction, and smooth hand off all new residents as well as documentation required to support occupancy across multiple levels of care. The role will also be able to assist in tours as needed or directed. Qualifications and Skills: Associates or Bachelor's Degree in business, marketing, healthcare administration, social services or a related field, or equivalent work experience. Strong interpersonal and communication skills and abilities Compassion, patience and emotional intelligence Proficiency with CRM systems, Microsoft Office, and EMR Must be detail oriented Prior experience a plus!