NETWORK ENGINEER

SENIOR IT TECHNICIAN POSITIONrnCROSS LINK CONSULTINGrn rnCross Link Consulting is seeking to hire a Senior IT Technician at our North Augusta, South Carolina office. This is a full-time permanent position with long-term focus and growth potential with a company poised for high growth and momentum. The role is to ultimately be "the hero" to our customers by directly assisting end users, often face-to-face, with their computer systems, software, cloud systems & cybersecurity protection needs.rnABOUT CROSS LINKrnAt Cross Link Consulting (www.crosslinkconsulting.net), we don't fix computers, we serve people! We are a Managed Services Provider (MSP) offering Information Technology support services, software support, and cybersecurity services to an outstanding group of small and medium size companies, businesses and organizations in the Greater Augusta and Central Savannah River Area (GA and SC). It didn't happen overnight, but we have developed an approach to out-sourced information technology that brings exponential benefit and value to our partners. We strive to delight our clients and view each interaction as an opportunity to embody "the friendly IT department down the hall".rnAt Cross Link, we strive to focus on people's natural talent and calling as reasons to be a consultant in this field. We believe that our success is due to our employees assisting our clients with their IT needs not just because it is their job but because they yearn to help! We bring passion to the job that is often lacking or short-lived with in-house information technology employees. This is why we offer our employees a supportive company culture with competitive compensation and great perks.rnA DAY IN THE LIFE AS A SENIOR IT TECHNICIANrnEach day holds new and exciting opportunities to serve others in the world of Information Technology at Cross Link. As a Senior IT Technician, you get to provide onsite and remote IT support to people that have put their trust in us to resolve and troubleshoot the technical difficulties they face.rnA typical day might have you shepherding and mentoring a coworker, cross-training them on security best practices with Microsoft 365 and Azure, and documenting the process so that the whole team is consistent and successful. Or you might be meeting with the decision makers of a local business to review their goals and objectives. This is where your love and giftedness for helping people with their technology comes into play. You will listen and consider their needs, research and vet solutions, consult with the client to determine the best fit, and work with our team on implementation. Additionally, you will be participating in or leading larger IT projects and will often be a resource for our in-house teams. With your assistance, our clients will receive faster responses and better solutions to their needs, and our whole team will shine. rnThe ideal Senior IT Technician candidate will be an enthusiastic, tenacious and confident professional with a high aptitude for systems engineering and Windows servers and desktops, and strong trouble-shooting skills. The ideal candidate will be customer-focused with demonstrated empathy and emotional intelligence in serving clients, with the natural ability to speak in layman's terms that both edify and disarm client staff in each interaction.rnREQUIREMENTSrnrnA Serving Mindset, for client and team interactions and leadership rolesrnHumility and a desire for the team to succeedrnPassion and drive to work hard and seek additional responsibilityrnGood judgement and intuition with uncompromising integrityrnHigh aptitude and demonstrated ability for systems engineeringrnrnPREFERENCES rnrnTechnical resolution mindset that is focused to practical solutions and implementations for the client versus perfectionist mentalityrn2+ years of Information Technology experience with Windows ServerrnKnowledge and experience with cybersecurity best practicesrnExperience with Microsoft 365 and Azure Cloud ServicesrnExperience maintaining Backups and Disaster Recovery solutionsrnProficiency with remote monitoring tools and work order systemsrnScripting / Programming experience, especially PowerShellrnrnAre you called to humbly serve others? Are you organized and reliable? Do you have excellent communication and customer service skills? Are you driven to protect others from cybersecurity threats and help your team shine? If so, you are made for such a place as this!rnHighly competitive salary range commensurate with the background, skills & experiences will be offered to the individual hired, complete with healthcare benefits, flexible hours, independence and continuing education benefits. rnIf you are excited by how well this opportunity fits your skills and calling, then please take the time to put your best foot forward with our online application and questionnaire. It can be completed in as little as 10 minutes, but we encourage you to plan for extra time so that you aren't rushed and can answer each question fully and with personality. Apply here: https://crosslinkconsulting.applicantpro.com/jobs