Network Operations Support Center (NOSC) Administrator-PA-05-4310

Network Operations Support Center (NOSC) Administrator Sumter, SC RB Continuum, Inc ("RBCI") is a company that truly believes that workforce diversity is a major contributor to success. Since its inception, RBCI has made a concerted effort to attract and recruit talented individuals from all walks of life. RBCI is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing information technology (IT) services and solutions, and professional services to commercial businesses, the Department of Defense (DoD), and other federal agencies. We provide exceptional management and technology solutions that deliver practical and innovative results to our clients. With experience in project management, software design and development, systems integration, business analysis, testing, logistics operations, and financial management solutions, RBCI specializes in delivering custom applications that leverage commercial off-the-shelf (COTS) products. At RBCI, we pride ourselves in providing our clients with superior solutions and services that result in more than simply meeting mission requirements; we strive to solve their toughest problems while exceeding their expectations in responsiveness and flexibility. RBCI provides generous benefits to our employees, including health/dental insurance, short-term/long-term disability, and a 401(K)-retirement plan, in addition to a highly competitive salary. For more information, please visit us at www.rbci.com . Position Summary RBCI is seeking a NOSC Administrator to monitor, troubleshoot, and sustain the network infrastructure supporting MEDXS mission operations. The NOSC Administrator will support continuous operations, incident management, and network availability for globally distributed users. This position is onsite in Sumter, SC. Contingent Upon Contract Award Travel Requirements Ability to travel as needed Duties & Responsibilities The essential and specific functions include but are not limited to the following: Monitor network infrastructure and system availability. Respond to alerts, outages, and service disruptions. Escalate incidents and track remediation efforts. Support ticket management activities. Maintain network operations documentation. Support cybersecurity monitoring functions. Assist with continuity and contingency planning. Qualifications Experience supporting network operations environments. Knowledge of network monitoring and ticketing tools. Understanding of incident response and troubleshooting methodologies. Experience supporting enterprise IT environments. Ability to work in a mission-focused operational environment. Must be a U.S. Citizen and able to obtain and maintain a Secret security clearance. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee is frequently required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate. Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. RBCI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or veteran status.