Network Technician I
Black Box
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- Location
- United States
- Job type
- Full time
- Posted
- Oct 27
- 4 days ago
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Career path
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About the company
Black Box
Media production · 11 to 50 employees
Black Box Network Services, the global leader in communication system integration
What you'll do
- Hourly salary based upon the level of experience & skill-set
- Full time permanent hire; must be available afternoons, evening and weekends
- Standard work hours: Multiple shifts to support 24/7 coverage
- Data Center Support located in Sandston, VA
- Client Addendum Applies; will provide at the time of offer acceptance
- The patching cabling between network equipment and customer’s network
- The installation of power cables from equipment to power supply in rack/cabinet/closet
- The installation, troubleshooting and de-installing network equipment
- Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
- Install, troubleshoot, and de-install Network General remote Sniffers
- Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
- Act as interface between customer’s associates and management
- Provide hardware break-fix services for network infrastructure
- Perform onsite call-through, data, voice, website and security testing
- Perform back-up testing to ensure all systems are connected to the customer’s network as directed
- Support carrier testing of circuits
- Assist with facilities efforts
- Power and uninterruptable power supply (UPS) restoral
- Water problems,
- Emergency cooling restoration,
- Fire suppression exercises, restoration, and post fire events
- Support inventory management activities
- Receiving inventory
- Tagging of assets
- Tracking spares (crash kits)
- Ordering inventory
- Updating inventory records
- Prepare and return damaged equipment
- Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
- Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers.
- Requires experience in working in communications closets
- Must be able to perform rack and stack activities
- Must be able to safely lift heavy objects
- Must understand cable patching processes and procedures
- Must be familiar with 66 Block and 110 Block cross connect procedures
- Must have a basic knowledge of data communications networking.
- Must be able to assist in troubleshooting issues
- Must understand network terminology
- Must be familiar with IP phone
- Must be able to program Cisco phones
- Must be able to install Avaya phones
- Must be able to troubleshoot Avaya and Cisco phones
- Requires good interpersonal communications skills
- Must be able to explain technical issues in a way the customer will understand an issue
- Must be able to interpret a customer’s issue in a way that will allow technician to facilitate a resolution
- 3-5 years of experience in data communications
- Must have a basic knowledge of Cisco Phones, switches and routers
- Must have a basic knowledge of local and wide area networking.
- High school diploma or equivalent required
What you need
- Proven track record in racking and stacking network devices
- Proven track record in cable patching
- Proven track record in physical layer troubleshooting
- Proven track record in equipment disposal activities
- Proven track record in installing and troubleshooting Cisco and Avaya IP phones
Key skills
Racking and stackingCable patchingPhysical layer troubleshootingEquipment disposal activities
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Read the full posting here
Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones