Network Voice Engineer

THIS ROLE IS ON-SITE IN MIAMI Network & Telecom Support Engineer II Build Your Career in Network Engineering and Telecommunications About the Role Are you an IT professional who enjoys troubleshooting technical challenges, keeping critical systems running, and learning how enterprise technology works behind the scenes? Join our team as a Network & Telecom Support Engineer II , where you’ll help support the network infrastructure and telephony platforms that keep our business connected. In this role, you’ll gain hands-on experience supporting enterprise networking, cloud-based telephony, contact center platforms, and network automation. You’ll work alongside experienced engineers and cross-functional IT teams to maintain reliable, secure, and efficient systems while developing your technical skills and expanding your knowledge of modern infrastructure technologies. Your day-to-day work will focus on operational support, monitoring, troubleshooting, and maintenance. As you grow in the role, you’ll have opportunities to contribute to network deployments, automation initiatives, technology upgrades, and process improvements alongside senior engineers. If you’re curious, collaborative, and motivated to build your expertise across networking and telecommunications, this is an opportunity to make a meaningful impact while growing your career. What You'll Do Network Infrastructure and Connectivity Support the daily operation, maintenance, and troubleshooting of enterprise network infrastructure, including routers, switches, firewalls, and wireless access points. Assist with network implementations and configuration changes, following established standards and best practices. Support automated network configuration and deployment workflows, including processes that use CI/CD practices. Contribute to SD-WAN deployments and cloud connectivity initiatives that improve network performance, reliability, and efficiency. Help monitor network health, identify potential issues, and maintain reliable connectivity across the business. Cloud Telephony and Contact Center Platforms Support the operation and administration of cloud-based telephony platforms, including Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center. Help maintain the communication systems used by internal teams, the IT Service Desk, Sales, and Customer Care. Assist with system configurations, integrations, upgrades, migrations, and new implementations. Monitor platform performance and usage metrics to identify issues and opportunities to improve reliability and the user experience. Collaborate with team members to troubleshoot voice, connectivity, and contact center issues. Technical Operations and Troubleshooting Provide Tier 2 network and telephony support in partnership with the Service Desk, investigating issues and working toward timely resolution. Participate in a 24/7 on-call rotation to help maintain the availability of critical network and telephony services. Monitor infrastructure performance and help identify and address potential issues before they affect users. Support security-related configuration changes, infrastructure upgrades, vulnerability remediation, and routine maintenance. Work with technology vendors and public switched telephone network (PSTN) partners to resolve service issues and coordinate upgrades. Automation, Documentation, and Continuous Improvement Help maintain accurate network diagrams, system configurations, technical documentation, and standard operating procedures. Identify repetitive tasks and opportunities to improve operational efficiency through scripting, workflow automation, and emerging AI-enabled tools. Support the use of GitHub, automation tools, and CI/CD practices to improve consistency and reliability. Contribute to process improvements that reduce manual effort, strengthen service quality, and improve the experience for end users. Help create technical documentation and user guidance that make systems easier to support and use. What You'll Bring Education and Experience A bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field, or equivalent practical experience. Approximately 1–2 years of relevant experience in networking, telecommunications, IT infrastructure, or technical support. Foundational knowledge of computer networking and an interest in developing deeper expertise in enterprise network and telephony technologies. Exposure to enterprise office environments, data centers, or cloud infrastructure is a plus. Technical Skills Networking: Foundational knowledge of routers, switches, firewalls, wireless networking, and network troubleshooting. Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, or Palo Alto Networks is a plus. Telephony and Communications: Understanding of VoIP and SIP fundamentals. Exposure to Cisco Webex, cloud telephony, or contact center platforms is beneficial. Automation and DevOps: Interest in automating repetitive tasks and learning tools such as GitHub, CI/CD workflows, and infrastructure automation solutions. Familiarity with AI-enabled automation is a plus. Security and Reliability: Understanding of network security fundamentals, access controls, and secure configuration practices. Problem-Solving: A practical, analytical approach to troubleshooting, investigating issues, and identifying effective solutions. Certifications such as Cisco CCNA, CompTIA Network+, or ITIL are preferred but not required. How You'll Work Collaboratively: Partner with senior engineers, Service Desk teams, other IT groups, and external vendors to resolve issues and maintain reliable services. With a service mindset: Recognize how network and telephony performance affects the day-to-day experience of employees and customers. With attention to detail: Apply care and consistency to system configurations, troubleshooting, security practices, and documentation. With curiosity: Ask questions, learn new technologies, and look for opportunities to improve how systems and processes work. Life at Lennar At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn< https://www.linkedin.com/company/lennar/ > for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.