Nippon Rent-a-Car Customer Service Representative - Japanese-Speaking

Nippon Rent A Car department (NRC) is responsible for the handling and processing rent-a-car reservations and agreements while delivering excellent customer service. Pay Range: $17.00 - $22.50 / hour ___________________________________________________________________________________________________________________________________________ Primary Responsibilities: Provide customer service for Rent-A-Car reservations and walk-ins. Inform customers of the rental policy and answer any questions regarding the services. Percent Time Spent Essential Functions 30 % Handle customer inquiries such as availability and cost of vehicles. 30 % Process and complete rental, sale of rent-a-car and optional products. 30 % Resolve and report any concerns and issues, as well as assist with emergency situations. 10 % Basic Revenue tracking and marketing data processing for daily report. Other Duties: A ttend meetings, training classes, as needed . Perform any o ther multi-task duties within company as assigned by General Manager Knowledge, Skills and Abilities: High school graduate; Possess at least one (1) year customer service experience. Able to speak, write, and read in English and Japanese. Possess working knowledge of basic computer systems, application programs, e-mail and standard office equipment. Possess valid Hawaii drivers license, with clean abstract Working Conditions: Working Hours Normal business hours: 7:00am - 6:30pm, Sunday – Saturday, including holidays; Up to 40 hours per week (full-time), up to 20 hours per week (part-time); must be able to work a flexible schedule; may be required to work split shifts at same/different locations. Travel between various locations by on foot/vehicle. Subject to varying weather conditions including but not limited to, air conditioned office, noise, dust, fumes and vehicle exhaust. Physical and Mental Demands: Able to work cooperatively with others and deal constructively with conflict; Able to exercise self-control and handle stressful situations; Able to work with alertness, attention to detail, and handle multiple tasks. Able to process information quickly to assist staff in other areas. Constant – vision, hearing; Frequent – lifting less than 25 pounds, sitting, standing, eye-hand-foot coordination; Occasional – pushing, pulling/carrying less than 25 pounds, walking, stair climbing, bending, crawling, kneeling, stooping, climbing, forward and overhead reaching, side bending, twisting, grasping, handling, finger dexterity; Seldom – pulling 25 pounds to more than 50 pounds, lifting more than 50 pounds, running, crouching; Not applicable – carrying more than 50 pounds. Communication Demands: Constant – requires talking and written communication to co-workers, customers and outside trades persons and vendors, talking on the telephone, responding to written or verbal requests of co-workers, training/giving verbal instructions, receiving verbal and written instructions, writing/composing written language, reading; Frequent – requires responding to written or verbal requests of vendors, visiting/working at different work sites. Seldom – requires receiving training/giving verbal instructions; Not applicable – supervising others. ***