NOC Technician (3rd Shift)

Description Company Overview iboss is a cloud security company that enables the modern workforce to connect securely and directly to all applications from wherever they work. Built on a containerized cloud architecture, iboss delivers security capabilities such as SWG, malware defense, RBI, CASB and data loss prevention to all connections via the cloud, instantaneously and at scale. This eliminates the need for traditional network security appliances, such as VPNs, firewalls and web gateway proxies, which are ineffective at protecting a cloud-first and mobile world. Leveraging a purpose-built cloud architecture backed by 230+ issued and pending patents and more than 100 points of presence globally, iboss processes over 150 billion transactions daily, blocking 4 billion threats per day. More than 4,000 global enterprises trust the iboss Cloud Platform to support their modern workforces, including a large number of Fortune 50 companies. To learn more, visit https://www.iboss.com/. Job Description The NOC Technician at iboss is responsible for monitoring and maintaining our global data center ecosystems. Managing and maintaining iboss monitoring systems Provisioning new points of presence or nodes within existing or new points of presence Responding to the system and/or network faults to ensure internal and external SLAs are met Following escalation procedures to engage key resources to respond to critical events Working with internal stakeholders (DevOps, support, sales) and 3rd party vendors to schedule maintenance. Create and maintain documentation related to global points of presence and procedures Migrating and restoring iboss nodes and VNS clusters Responsibilities & Qualifications 1 Year of professional technical support or data center operations experience Strong diagnostic/troubleshooting skillset Windows/Sysadmin experience Ability to assess and prioritize incidents quickly while under pressure Basic understanding of the OSI model and internetworking Bachelor’s Degree or working towards a bachelor’s degree Linux Experience (RHEL, CentOS, Debian, etc.) Availability to work 11:00pm - 7:30am EST Benefits Health, Vision, Dental- open to domestic partners 401K with company match Unlimited Paid Time Off (PTO) Company paid holidays The duties and responsibilities described above are essential functions of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. *This position is not eligible for sponsorship of work visas