NOC Technician I

“We Push the Boundaries of Possibilities for our Communities.” Overview of the Position Responsibilities: The NOC Technician I monitors the Bluepeak Provider Network and Services for outages and impairments in a 24 x 7 environment. They coordinate maintenance and repair activities with engineering, operations and vendor personnel to ensure high services availability and quality. They use fault, performance monitoring and configuration management tools along with ticketing system, and event logs to detect and document troubles from initial detection to resolution. . The NOC’s role is to Command, Control and Communicate with resources to help resolve customer impacting issues. If this sounds exciting, please read on. Be part of our innovation- building and delivering a fiber-rich internet connection to people's doorsteps.  ***This is an on-site position based in Sioux Falls, SD. What You Will Do: Responsible for timely repair coordination, event notifications, and escalations, related to network outages, impairments or maintenance activities. Work with multiple departments within the organization to effectively communicate and coordinate information during outage events. Using the Network Monitoring and troubleshooting tools, the NOC Technician is expected to identify, isolate, and coordinate the resolution of events that may occur in all components of the network, clearly documenting each event and actions taken in the trouble ticketing system. Monitor the Network Elements and Systems that make up the BP HFC Plant, Core Network, Network Services and supporting infrastructure. Clear outages after service has been restored and tested. Alert personnel via established processes and procedures Provide thorough follow up via ongoing notification updates Effectively communicate with field partners, customers and peers Follow established maintenance processes Provide after hours support commercial customers if needed All other duties as assigned What You Will Need: Highschool or GED required.   Associate’s degree or equivalent from two-year college or technical school; at least 6 months in a NOC environment preferred; or equivalent combination of education and experience.  Previous knowledge of RF signals and HFC networks is a plus.   Basic understanding of TCP/IP and other Internet protocols as well as experience with tools such as Ping, Trace Route, NS Lookup. Exposure to SolarWinds or other network monitoring platforms is preferred.  Candidates must possess the ability to multitask, problem solve, think clearly and respond in a fast-paced or fluid environment.  Must be reliable and dependable, self-motivated and willing to learn and contribute to building a successful NOC team.  Data, Telephone or Video Network troubleshooting, repair and maintenance experience in an enterprise telecommunications environment or equivalent would be beneficial.  Advanced customer service and time management skills.  Excellent verbal and written skills.  Great organizational and interpersonal skills.  Ability to maintain professionalism in challenging and/or changing situations.   Ability to acquire on the job knowledge of RF and Optical technologies. The NOC is a 24/7/365 operation.  Employees must be willing and able to work non-standard work shifts, including evenings, overnight, holidays, and weekends.  Must be Customer focused and dedicated to meeting the expectations and requirements of internal and external customers; establishes and maintains effective relationships with customers.  MS Office, internet software, e-mail communication  Prolonged periods of sitting at a desk and working on a computer.    Regularly required to talk and hear.   Frequently required to sit, stand, bend, reach, push, pull and walk.   Required to use hands, handle objects and paperwork.   Required to use close vision and be able to focus.    Required to refrain from personal use of technology during working hours.   Required to lift up to 5lbs at a given time.     Required to reach and hold on to items at chest level or reach above the shoulder.  Must be able to function in a 24/7 operation and work a flexible schedule on weekdays, weekends, and holidays.  Why Work at Bluepeak? Competitive Compensation + Annual Bonus Eligibility Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k) Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days Professional Development With an Emphasis on Internal Promotion Employee Discounts on Bluepeak Services, Including Internet Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers! About Us We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live. Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.