NOC Technician (Overnight)

Monitoring client infrastructure daily. NOC Technician - Overnight About the role Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and detail-oriented NOC Technician. Based in our Las Vegas office, you’ll contribute to the 24/7 environment that’s always ready to help. *This is a "Panama" shift working 6pm PT - 7am PT What you’ll be doing As part of the network operations team, you’ll be the go-to for connectivity, hardware, software, and system issues. You’ll keep your finger on the pulse of our critical systems to know when to raise potential issues. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with: Answering customer calls, creating tickets, and performing initial triage for issue resolution. Determining customer impact and urgency of issues. Escalating or assigning tickets to the appropriate team members or engineers when needed. Owning tickets until closure and communicating updates as needed. Notifying internal employees and external customers of any outages. What you’ll bring Think you could make a difference here? We’re looking for someone who genuinely cares about the welfare of our team. You’ll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. You will also have some of the following: Bachelor's degree required from an accredited university with at least 1 year of IT Desktop Support experience Network certification (i.e. CCNA) Network Monitoring Center experience is a big plus Wi-Fi Network support experience is a big plus Distributed Antenna System (DAS) experience is a plus Excellent communication skills About us At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow. Why work with us? We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way. We also offer: Hourly Pay: $29 - $32 Panama Shift: 5% premium on top of base pay Annual Bonus Learning and development opportunities Competitive benefit packages Paid Parental Leave Vacation starting at 15 days increasing with length of service 10 days paid sick leave 4 days off each year to volunteer Ready to apply? Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started. Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible. We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.