OBC Operations Agent

About Ascent Ascent Global Logistics, headquartered in Belleville, Michigan, is a leading global provider of expedited, time-critical logistics solutions and other direct transportation services. The company connects customers to its extensive carrier network, internal ground fleet and airline via its proprietary, digital PEAK freight marketplace, which provides robust carrier capacity and transparent pricing, backed by 24/7/365 logistics experts. Ascent’s offerings include air charter and ground expedited solutions as well as truckload, less-than-truckload, global forwarding, brokerage, and managed transportation services. The experienced Ascent team solves customers’ most challenging logistics needs by providing industry-leading service and top-tier satisfaction. Our Guiding Principles At the core of Ascent's culture is a strong commitment to excellence, driven by the passion and dedication of every team member. We're equally dedicated to going above and beyond for our customers, ensuring this commitment extends beyond our team and brings exceptional value to those we serve. We aim for perfect execution in everything we do and ‘play hard’ by creating an environment where tasks are performed with a can-do attitude from start to finish. We ‘play smart’ by delivering on our commitments in an honest, fair and ethical manner. We treat every person with whom we interface with the utmost dignity and respect. We understand that our teammates are our most valuable assets, so we ‘play together’ by making every effort to provide a professional and enjoyable experience, enabling careers to flourish and personal growth to be achieved. What You’ll Do An OBC Operations agent is responsible for performing day-to-day operational duties related to the Ascent On-Board Courier product. Answering emails in a timely fashion, building Peak shipments, quoting loads, and tracking the running loads. OBC Agents must communicate and organize all services associated with Ascent On-Board Courier product while maintaining the highest level of attention to detail and customer service. This position also requires you to work cross functionally with our MX team using shared processes and creating growth together. Adhere to and promote the company’s Guiding Principles of “Play Hard” “Play Smart” and “Play Together”. Optimize expedited activity and determine the most optimal mode of transit based on customer requirements. Create new OBC shipments with all relative information provided by the customer. Either via email or phone call. Effectively communicate quote requests to the customer via phone or email. Confidently assemble creative and detailed quotes for On-Board courier services. Effectively communicate all timing and appropriate cost aspects in quote detail. Maintain compliance with Ascent procedures and establish accurate timelines for purpose of adequately scheduling trucking and ground handling services at various airports. Identify issues related to OBC movements and effectively escalate both internally and externally. Maintain awareness and visualize shipment activity in efforts to maintain compliance with all milestone management details and escalation. Read, comprehend, understand, and validate all documents necessary for a Hand carry. Effectively manage all channels of communication utilized within the Ascent OBC operation. Precisely and chronologically document the various events throughout the Hand carry lifecycle using standardized templates. Assist with auditing and carrier evaluations. Provide quality customer service to each customer per their individual needs. Shift Details Tuesday-Saturday 0800-1600 or Wednesday-Saturday 0800-1800 Hybrid (4 days on-site - 1 flex) What You’ll Bring High school diploma or general education degree (GED); or equivalent combination of education and experience. Strong computer skills in Microsoft Windows, Word, Outlook and Excel preferred. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization Basic geography of USA, Mexico, and Canada. Applicants should understand the locations of US States, Mexico, and Canadian Provinces – including major cities. Detailed organizational skills. Solid communications skills – both verbal and written. Must be able to think and react quickly with a sense of urgency to time-sensitive problem situations. Must be able to remain calm during adverse conditions. Ascent’s Competitive Benefits 401(k) and employer matching Life Insurance Health, Dental, Vision Insurance Short- & Long-Term Disability Paid Time Off (PTO) Employee Assistance Program Paid Parental Leave Employee Wellness Program Paid Holidays Employee Recognition Programs Flexible Spending Account (FSA) Tuition Reimbursement Health Savings Account (HSA) Overtime, Differential & Bonus Pay