OCJ - Computer Technician

CIRCUIT COURT OF COOK COUNTY OFFICE OF THE CHIEF JUDGE JOB DESCRIPTION POSITION DESCRIPTION: Computer Technician POSITION TITLE: Systems Analyst II POSITION CLASSIFICATION: Exempt PAY GRADE: Grade 18 SALARY: $70,242 The following are duties and responsibilities of the Computer Technician. Assist the Operations Manager with receiving, inventorying, distributing, installing, configuration, maintaining and decommissioning computer hardware (including, but not limited to; computers, laptops, monitors, printers, televisions, web cameras, speakers, microphones, portable sound systems, etc.), Assist judicial and non-judicial staff by providing a high level of customer service and support as it relates to responding to help desk requests for Tier 1 and Tier 2 level of support, Follow help desk procedures to triage and prioritize service requests, Troubleshoot and deliver solutions to common endpoint hardware and software problems. Perform data entry into help desk software, Constantly monitor and manage the help desk ticket queue and respond to requests in a timely fashion, logging both the problem and resolution in the ticket, Promptly respond to requests for technical assistance via phone, chat or email, Follow up with users to ensure issues are resolved to the satisfaction of the user, Identify and escalate technical issues requiring urgent attention to the next Tier level of support, Assist Help Desk Administrator with answering all incoming calls to the department's centralized help desk in a prompt and courteous manner, Accurately log all help desk communications and interactions, Inform management of recurring issues, Stay current with system information, updates and changes, Provide basic computer and application training to end users as necessary, Perform cleanup and virus scanning of computers using remote desktop utilities, Collect and summarizes pertinent information for data entry, Such other duties as may be assigned. MINIMUM REQUIREMENTS AND QUALIFICATIONS Possess a minimum of a High School Diploma, G.E.D., or equivalent experience, Must possess a valid Illinois Driver's license and a good driving record, Possess in-depth knowledge of Microsoft Windows Operating Systems (Win7, 8, 10 & 11), Possess in-depth knowledge of Microsoft Office Professional Suite (2010, 2016 and 2019), Possess in-depth knowledge of Microsoft Office 365 Email, Possess CompTIA certification Demonstrate a sensitivity to issues of confidentiality and professionalism, Exhibit an attentiveness to detail, Possess and demonstrate the ability to utilize proper grammar, sentence structure, and spelling, Possess and demonstrate excellent written and oral communication skills, Possess strong organizational skills and the ability to multi-task, Demonstrate an ability to work with various computer operating systems and software packages, ADDITIONAL PREFERRED QUALIFICATIONS AND SKILLS Microsoft Certified Technology Specialists (MCTS) certification a plus Microsoft Certified IT Professional (MCITP) certification a plus Microsoft Most Valuable Professional (MVP) certification a plus MacOS experience a plus Sense of ownership and pride in performance and its impact on court operations Critical thinker and problem-solving skills Ability to explain complex ideas in simple terms Team player Good time-management skills Great interpersonal skills Ability to work cooperatively and integrate with legal and non-legal personnel WORKING CONDITIONS/PHYSICAL REQUIREMENTS: On a continuous basis, sit at a desk for long periods of time in front of a computer screen; Travel to multiple court locations throughout city of Chicago and Suburban Cook County on a daily basis using pool vehicle. Intermittently twist to reach equipment or supplies surrounding desk; Perform simple grasping and fine manipulation; Strength to lift equipment weighing up to 75 pounds; Use telephone and computer keyboard on a daily basis. Position required 100% work on-site. This position requires a pre-employment drug screening and criminal background check. Applicants are advised that as a Drug Free Workplace, use of medical or recreational marijuana is prohibited and will disqualify a candidate from employment. All offers of employment are contingent upon successful completion of all required screening criteria. Information concerning the benefits for this position can be found at the Circuit Court of Cook County Employment Opportunities Page . Please apply by filling out the application at our Career Page . THE OFFICE OF THE CHIEF JUDGE IS AN EQUAL OPPORTUNITY EMPLOYER It is the policy of the Office of the Chief Judge of the Circuit Court of Cook County to provide equal opportunity in employment to all employees and applicants for employment. No person is to be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, or sexual orientation. Revised April, 2026