Office Assistant 2 | Office of Admissions (Pullman, WA)

Online applications must be received before 11:59pm on: November 5, 2026 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 100I-YN_CS_NPS - Office Assistant 2 Business Title: Office Assistant 2 | Office of Admissions (Pullman, WA) Employee Type: Classified Position Details: The Opportunity: The Office of Admissions plays a vital role in connecting future Cougs with opportunities at Washington State University. Our staff are dedicated to delivering exceptional customer service, maintaining efficient admissions operations, and supporting student access to higher education. We are seeking an Office Assistant. In this position you will play a key role in supporting the Office of Admissions through a combination of front-line customer service, application review, records management, student communication, and administrative support. You will serve as a welcoming first point of contact for prospective students, families, and visitors, you will answer phones, respond to basic questions about the admission process, assist walk-in guests, and connect individuals with appropriate university resources and offices. Under general supervision, you will also review and process undergraduate applications for admission and exercise independent judgment in supporting admissions decisions. As a vital behind-the-scenes contributor, you will manage confidential information, maintain student records, and assist with clerical and operational projects that ensure efficient admissions processes. Through this work, you will directly contribute to student success and the university's enrollment objectives while helping prospective students and families navigate their path to Washington State University. Additional Information: This is a full-time (100% FTE), permanent position. This position is overtime eligible. This position is an on-site/in-person role in Pullman, WA. Monthly Salary: $3,327 to $4,406 | Range 36 | Steps A - M | Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified Staff and Total Compensation. Required Qualifications: High School graduation or equivalent and one year of clerical experience; OR equivalent education/experience Customer service experience Strong computer skills and competency with Microsoft Office software, including Word, Excel, and Outlook Ability to handle confidential documents and information Strong verbal and written communication skills Experience working with confidential records Experience serving as a point of contact in an office environment Preferred Qualifications: Experience working in higher education Familiarity with Washington State University Experience with interacting with a diverse clientele Position Sponsorship Eligibility: Not eligible for work visa sponsorship. Area/College: Washington State University Department Name: Enrollment Management | Office of Admissions Location: Pullman Application Instructions: Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter External candidates, upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates), before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Reference contact information will be requested later in the recruitment process through Workday. Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Time Type: Full time Position Term: 12 Month Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521 (v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu. Notice of Non-Discrimination In matters of admission, employment, housing or services, or in the educational programs or activities it operates, WSU does not discriminate or permit discrimination by any member of its community against any individual on the basis of sex, race, color, national or ethnic origin, physical disability, mental disability, sensory disability, use of a trained service animal, age, religion, creed, genetic information, marital status, sexual orientation, gender identity, protected veteran status, honorably discharged veteran, member of the military, or immigration or citizenship status except as authorized by federal or state law, regulation, or government contract. Inquiries about the application of federal and state laws and regulations (including inquiries regarding the application of Title IX, ADA/Section 504, and implementing regulations), as well as reports and complaints of discrimination and harassment, can be made verbally or in writing to WSU’s Compliance and Civil Rights, the Department of Education’s Office of Civil Rights, or both. More information, resources, and contact information are available here: https://ccr.wsu.edu/notice-of-nondiscrimination/