Office Coordinator

Position Summary: MCHC is expanding access to care by preparing to open an additional location in South Milwaukee to reach more communities. We seek an organized, proactive, and dependable Office Coordinator to support day-to-day administrative operations at our new site. The Office Coordinator will help maintain efficient office operations, coordinate administrative workflows, address operational needs, and support communication between administrative and clinical staff. Working closely with the Registered Nurse and MCHC leadership, this individual will help ensure the site operates smoothly and provides a positive, patient-centered experience. Key Responsibilities Coordinate daily administrative operations and help ensure office workflows are organized, efficient, and consistent with MCHC policies and procedures. Serve as the point of contact for administrative and operational needs at the site, identify issues, and coordinate appropriate follow-up. Work collaboratively with the Registered Nurse and Patient Service Representative (PSR) to support efficient clinic operations and communication between administrative and clinical staff. Help coordinate staff schedules, coverage, and day-to-day administrative needs in collaboration with MCHC leadership. Monitor office supplies, equipment, facility needs, and other operational resources; coordinate replenishment, maintenance, and requests as needed. Maintain organized administrative records, forms, reports, and documentation. Support the implementation and consistent use of organizational policies, procedures, and workflows. Identify opportunities to improve administrative processes, resolve workflow concerns, and communicate recommendations to leadership. Assist with preparing reports, audits, and other administrative documentation as assigned. Support administrative onboarding, training, and communication as needed. Assist patients with billing inquiries and financial assistance applications, including required paperwork and follow-up, under the guidance of the Billing Manager. Assist with addressing nonclinical patient concerns and ensure questions are directed to the appropriate staff member. Communicate staff-reported missed punches, timekeeping discrepancies, and requested time clock adjustments to HR for review and processing. Collaborate with the Registered Nurse to support the implementation and maintenance of site protocols, including emergency procedures and response plans. Maintain confidentiality and comply with HIPAA requirements, organizational policies, and applicable healthcare regulations. Communicate site needs, operational updates, and concerns to MCHC leadership in a timely manner. Perform other administrative and operational duties as assigned. Qualifications Bachelor’s degree in Business Administration, Healthcare Administration, Management, or a related field required. Previous experience in healthcare administration, office operations, or a related administrative role preferred. Strong organizational, communication, problem-solving, and interpersonal skills. Ability to coordinate multiple priorities, work independently, and follow through on responsibilities with minimal supervision. Demonstrated ability to identify operational challenges, coordinate solutions, and improve administrative processes. Proficiency with computers and standard office software; experience with electronic health records preferred. Ability to collaborate effectively with clinical staff, administrative personnel, and organizational leadership. Commitment to patient confidentiality, professionalism, and quality service. Preferred Qualifications Experience in an outpatient clinic, community health center, or Federally Qualified Health Center (FQHC) setting. Familiarity with medical office workflows, healthcare compliance, and electronic health record systems, particularly Epic. Experience coordinating schedules, office resources, administrative processes, or day-to-day operations. Ability to communicate in additional languages. Work Environment This is an in-person position at MCHC’s new South Milwaukee location. The Office Coordinator will collaborate with the site’s clinical and administrative staff and MCHC leadership to support effective daily operations and deliver quality patient care. Schedule Monday through Friday, 40 hours/week. E-Verify Notice: MCHC participates in E-Verify. New hires must complete Form I-9 and provide documentation verifying identity and employment authorization. EEO Statement MCHC is an equal opportunity employer committed to treating all individuals with dignity, respect, and fairness. We do not discriminate based on any status protected by law. Drug-free workplace policy MCHC is a drug-free workplace. Why Join Our Team? At MCHC, we don’t just offer a job, we offer a community. Our workplace is built on a family-oriented culture where teamwork, support, and a positive environment are at the heart of everything we do. We believe that when our employees feel valued and connected, they can provide the best care to our patients. Here’s what makes working with us special: ✅ A Warm, Supportive Atmosphere – You’re not just an employee; you’re part of a team that genuinely cares about each other. ✅ Fun Work Events & Celebrations – We love bringing people together! From team lunches to holiday parties and appreciation events, we make sure there are plenty of opportunities to enjoy good food, laughter, and downtime with your coworkers. ✅ Growth & Development – We invest in our employees by providing ongoing training, career advancement opportunities, and support to help you reach your goals. ✅ Comprehensive Benefits – We offer healthcare benefits (including medical, dental, and vision), holiday pay, and more to ensure you’re taken care of both at work and in life.