Office Support Specialist - The Testing Center
University of Illinois System
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- Location
- Urbana, United States
- Job type
- Full time
- Posted
- Oct 28
- Today
Career path
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About the company
University of Illinois System
E-learning · 2 to 10 employees
What you'll do
- Administer and proctor computer-based and paper-based examinations
- Perform candidate check-in and identity verification
- Monitor testing environments and maintain examination security and confidentiality
- Provide customer service to candidates and explain testing procedures
- Troubleshoot routine technical issues related to testing platforms and equipment
- Assist with onboarding and training student employees
- Assist with maintaining adequate student employee shift coverage
What you need
- Obtain and maintain required certifications for Pearson VUE and Prometric testing programs
Key skills
Pearson VUEPrometricPSI examinationsCustomer serviceTroubleshoot routine technical issuesTesting administration
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Duties & ResponsibilitiesTesting Administration and Operations Support Obtain and maintain required certifications for Pearson VUE and Prometric testing programs. Administer and proctor computer-based and paper-based examinations in accordance with testing-partner and requirements and examination security protocols (Prometric, Pearson Vue, and PSI examinations). Perform candidate check-in, identity verification, and other testing administration activities. Monitor testing environments and maintain examination security and confidentiality. Provide customer service to candidates by explaining testing procedures, answering questions, and addressing routine concerns. Troubleshoot routine technical issues related to testing platforms, software, hardware, and testing equipment; escalate issues as appropriate. Open and close the Testing Center in accordance with established procedures. Document testing activities, incidents, and testing irregularities and notify appropriate staff when necessary. Maintain operational records and utilize testing platforms, administrative systems, and software applications required to support Testing Center operations. Assist with testing room preparation, inventory monitoring, and general operational readiness. Perform other related duties as assigned.Administrative and Purchasing Support
Coordinate purchasing activities for office operations and programmatic needs, including supplies, equipment, catering, and services, using University-approved purchasing methods and procedures.Monitor inventory levels, identify purchasing needs, and maintain purchasing records, receipts, and related documentation.Assist with purchasing reconciliations and resolution of routine discrepancies; maintain administrative files and records in accordance with established procedures.Provide administrative support for professional staff searches, including scheduling, coordinating candidate activities, and maintaining search-related documentation.Student Staff Support Assist Coordinator with onboarding and training student employees on Testing Center procedures and operational expectations. Serve as a resource to student employees regarding testing procedures, customer service practices, and routine operational questions. Assist with maintaining adequate student employee shift coverage to support Testing Center operations. Communicate operational concerns, staffing issues, and testing-related matters to the Coordinator and Assistant Director, as appropriate.