One Stop Agent
651532ee-7a39-4788-b117-759ad7a76c90
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- Pay
- $18
- an hour
- Location
- Palm Springs, CA
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 24
- Today
Career path
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What you'll do
- The One Stop Agent is responsible for managing incoming hotel calls, assisting guests with inquiries, and processing check-ins and check-outs using the Opera system.
- They also coordinate room status updates with housekeeping and handle guest disputes or special requests.
What you need
- The role requires proficiency in the Opera hotel management system and the ability to handle cash and credit card transactions accurately.
- Candidates must possess strong communication skills and a thorough knowledge of hotel facilities, services, and policies.
Key skills
Customer ServiceOpera SystemTelephone EtiquetteCash HandlingGuest RelationsCommunicationProblem SolvingData EntryHotel OperationsConcierge AssistanceHousekeeping CoordinationCredit Card Processing
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Job Scope:
Answer all incoming phone calls to the hotel, and transfer as needed also check in and check out guests in the Opera system.
Job Functions:
Guest Related Tasks
1. Answer all in-house guest phone calls and answer all guest inquires.
2. Answer all incoming hotel phone calls and transfer as needed.
3. Thorough knowledge of facilities and services available to guest.
4. Processes guest check-ins and checkouts.
5. Uses proper telephone etiquette.
6. Assist concierge in providing guest with information regarding hotel facilities and local attractions.
7. Records the necessary registration and credit card information, verifying rate and departure information.
8. Understands room status.
9. Update room status per Housekeeping.
Communications Related Tasks
1. Knowledge of room locations, types of rooms available, and room rates.
2. Coordinates room status updates with the housekeeping department by notifying housekeeping of late checkouts, early check-ins and special requests.
3. Use hotel two way radio systems, using proper etiquette.
4. Be able to handle guest disputes, and requests concerning room types and other room related issues.
5. Knowledge of cancellation policy.
6. Knowledge of Pet Policy
7. Knowledge of No-show policy.
System Related Tasks
1. Input all guest information into the Opera system at time of check-in accurately.
2. Update Opera system for any changes to the guest account.
3. Make sure proper credit is obtained at time of check-in and extended stays.
4. Make rate information is correct in Opera system compared to the registration card.
5. Make sure Departure date is correct in the system compared to the registration card.
6. Post all misc. charges to the guest account as required.
7. Drop all cash received at the end of each shift according to cashier report from the Opera system.
8. Count your bank at the beginning and end of each shift.
9. Follow up with the guest and inform management of any guests who have exceeded their credit limit.
10. Check out the guest accounts and keep a copy of the folio for your cashier report.
Pay Rate is $18.00 per hour.