Online Banking Support Specialist I
Dime Community Bank
Invite-only right now: save jobs, track applications, build tailored resumesAlready have an account? Log in
- Pay
- $43K to $50K
- a year
- Location
- Hauppauge, NY
- Work style
- On-site
- Job type
- Full time
- Posted
- Oct 1
- 19 days ago
Career path
See where this role leads
Jigup maps the next three moves from a job like this one, with the titles and the skills each step asks for.
About the company
Dime Community Bank
Banking · 501 to 1,000 employees
What you'll do
- Support personal and business customers with online banking, login issues, authentication, and Zelle inquiries.
- Educate customers on digital banking and security, handle escalations, collaborate to resolve complex issues, and document interactions.
What you need
- A high school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
- Requires at least 1 year of call center or customer support experience; banking or financial services experience is strongly preferred.
- Education: a high school diploma, an associate degree or a bachelor's degree
Key skills
online banking systemsmobile appsdigital payment platformstroubleshoot technical issuescommunicationactive listeningproblem-solvingcritical thinkingcompliance and security protocols
Keywords for your resumePro
The words this employer's screening is likely to look for.
This job lists resume keywords
The terms this posting uses, pulled out so you can mirror them in your resume. Jigup Pro members see the list on the job board.
See full description on company page, apply now
Read the full posting here
Summary : Dime Commercial Bank (Dime) is currently hiring for an Online Banking Support Specialist I for its Call Center. The Online Banking Support Specialist I will serve as a dedicated resource for handling all inquiries related to online banking services for both personal and business customers. This role is designed to enhance customer experience by providing specialized support for digital banking platforms, including login assistance, troubleshooting, and Zelle-related inquiries.
Salary commensurate with experience, ranging from $43,000 to $50,000 annually. The exact compensation may vary based on relevant experience, skills, education, training, licensure and certifications, and location.
All applicants must attach a recent resume.
Responsibilities :
Provide expert-level assistance for online banking platforms (personal and business).
Troubleshoot login issues, password resets, and multi-factor authentication problems.
Support customers with Zelle enrollment, transactions, and error resolution.
Educate customers on digital banking features and security best practices.
Handle escalated cases requiring advanced technical knowledge.
Collaborate with internal teams to resolve complex issues and improve processes.
Maintain accurate documentation of customer interactions and resolutions.
Qualifications :
High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
Minimum 1 year experience in a call center or customer support environment.
Prior experience in banking or financial services strongly preferred.
Familiarity with online banking systems, mobile apps, and digital payment platforms (including Zelle).
Ability to troubleshoot technical issues and guide customers through digital processes.
Strong communication and active listening skills.
Excellent problem-solving and critical thinking abilities.
Ability to work in a fast-paced environment and manage multiple inquiries efficiently.
Knowledge of compliance and security protocols related to digital banking.
Flexibility to work varying shifts as needed.