Online Member Service Representative

Summary/objective Assist members on Live Chat and answer e-mails from members through online banking and the mobile app. Essential functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Handle Live Chats from members Reply to online banking and mobile app messages Ability to multi-task, handling multiple chats and messages at the same time Possess excellent written communication skills Knowledge of all credit union share account products and procedures Knowledge of all credit union online and mobile products Update information in core system as needed Research and solve member problems Possess excellent computer skills Other duties as assigned Competencies Strong detail orientation for accuracy in processing Strong computer skills Excellent oral and written communication skills, including telephone communication skills Proactive communicator and problem solver Strong customer service skills Working knowledge of Episys Working knowledge of Synapsys Supervisory responsibilities None Work environment Office environment May be asked to work remotely temporarily Flexible work schedule including working some Saturdays Physical demands Sitting for extended period of time Handling – ability to touch, feel, lift, operate and control equipment, materials and objects with hands Reaching – ability to thrust out the hands to retrieve an object Seeing – ability to have power of sight Hearing – ability to be aware of sounds by the ear; consistent ability to communicate with other via phone Travel required Minimal Required education and experience High School Diploma or Equivalent Twelve Months of Experience with Indiana Members Credit Union or Equivalent Excellent Communication, Analytical, and Organization Skills Other duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.