Operations Analyst - (27-SS-814000-155)

About the company

DC Water

Utilities · 1,001 to 5,000 employees

What you'll do

• Develops, updates, and tracks critical operational metrics, including operational expenses and budget, and Key Performance Indicators (KPIs), and reports to the stakeholders.
• Ensures all business planning tools used in operations are accurate, updated, maintained and available for use for decision making and control.
• Analyses and reports critical financial implications of operations activities and recommends process and efficiency improvements to support day to day operations.
• Analyzes performance metrics and benchmarks data to identify strengths and weaknesses, opportunities and threats for DC Water’s operations.
• Uses historical data and trends to forecast future performance, resource requirements, and potential risks, supporting strategic planning and decision-making.
• Ensures data accuracy and integrity in reporting and analysis, performing validation checks and reconciliations as needed to maintain data quality.
• Supports CIP cycle by developing project requirements, conducting risk rankings, and monitoring progress.
• Supports the immediate supervisor with the preparation of internal and external reports, including reports for regulatory compliance. 
• Conducts ad hoc analysis and special projects as requested by management, providing insights and recommendations to address specific operational challenges or opportunities.
• Collaborates with internal and external resources to identify, define, and resolve complex operational problems.
• Represents the department of DC Water and industry-wide benchmarking efforts. 
• Conducts basic training for new hires on departmental functions and responsibilities towards the customers and environment. 
• Works with program managers to update and maintain operational documentation including SOPs, Operating Plans, and asset lists.
• Assists in developing short and long-term strategies to meet process and performance objectives.
• Collaborates with other departments for data sharing and provides analytical support to staff throughout DC Water on information systems such as SCADA and Maximo. 
• Performs other related duties and projects in the direction of the immediate supervisor.
• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

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