Operations Analyst

Job Title: Operations Analyst Reports to: Director of Operational Technology Employment: Full-Time, Exempt Company Summary StationMD is a telehealth company dedicated to serving individuals with intellectual and/or developmental disabilities (I/DD). All StationMD clinicians are board-certified and specially trained to treat individuals with I/DD. Clinicians are available 24/7 via telemedicine for urgent and non-urgent medical matters. StationMD also offers scheduled psychiatry telemedicine to individuals with I/DD. In providing this suite of services, StationMD enables individuals with I/DD faster access to high-quality care and reduces unnecessary medical costs. Position Summary We are seeking an Operations Analyst with 1–3 years of experience in the healthcare industry and firsthand experience developing in Qlik Sense. The successful candidate will collaborate with business stakeholders, technical teams, and end users to understand reporting needs, analyze data, develop dashboards, and deliver actionable insights. This position is well suited for someone who enjoys solving problems, learning modern technologies, and translating business questions into data-driven solutions. This role offers an opportunity to work at the intersection of healthcare, data, and technology, helping transform complex data into meaningful insights that support business decisions and improve reporting capabilities. Essential Duties and Responsibilities Gathering Business Analysis & Requirements: Work with business stakeholders to understand operational needs, document business requirements, and translate them into analytical and reporting solutions. Data Analysis & SQL: Query, analyze, and validate data from relational databases using SQL to support business questions, reporting requirements, and data quality initiatives. Dashboard Development: Develop, enhance, and maintain interactive dashboards and reports using Qlik Sense, including data visualizations, KPIs, and performance metrics. Healthcare Data & Insights: Analyze healthcare-related data to identify trends, patterns, opportunities, and insights that support operational and strategic decision-making. Data Quality & Validation: Perform data reconciliation, investigate discrepancies, validate report results, and help ensure the accuracy and consistency of analytical outputs. Collaboration: Partner with business users, data engineers, developers, and other team members to deliver effective reporting and analytics solutions. Documentation: Maintain documentation of business requirements, data definitions, reporting logic, dashboard functionality, and testing results. Continuous Improvement: Identify opportunities to improve reporting processes, automate manual activities, and enhance the usability and effectiveness of analytical tools. Other duties as assigned. Required Qualifications 1–3 years of professional experience in the healthcare industry. Firsthand experience developing dashboards and reports using Qlik Sense. Working knowledge of SQL and relational databases. Strong analytical, problem-solving, and critical-thinking skills. Ability to understand business requirements and translate them into technical reporting solutions. Excellent written and verbal communication skills. Strong attention to detail and commitment to data accuracy. Strong organizational skills and the ability to manage multiple priorities. Ability to work independently and collaboratively in a team environment. A collaborative mindset and a customer-focused approach. Curiosity, initiative, and a willingness to learn new tools and technologies. Preferred Qualifications Experience working with healthcare operational, financial, clinical, or patient data. Familiarity with healthcare data systems, workflows, and terminology. Experience with data quality, data validation, and reporting automation. Knowledge of data visualization best practices and business intelligence concepts. Understanding data modeling, data integration, and reporting concepts. Experience with Excel, data profiling, or data validation. Familiarity with healthcare data privacy principles, including HIPAA, is a plus. What you will Gain Direct experience working with healthcare data and business intelligence technologies. Opportunities to develop technical expertise in SQL, Qlik Sense, and data analytics. Exposure to business stakeholders and real-world healthcare challenges. The opportunity to contribute to meaningful reporting and data-driven decision-making. A supportive environment focused on professional development and continuous learning. StationMD is an opportunity employer.