Operations Assistant - Healy Branch

GENERAL PURPOSE SUMMARY Delivers consistent and exceptional customer service by providing the same service needs to our customers as a Personal Banker I; may also coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provides consistent and exceptional service that enhances customer interactions through demonstrating a genuine desire to assist and delivers a high level of support that contributes to the overall branch experience. Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross sell multiple products, services and solutions to provide customers with value added services while increasing the bank’s revenue. Identifies opportunities to refer customers to an FNBA specialist. Demonstrates advanced knowledge of consumer and moderate knowledge of business digital platforms to confidently engage customers in conversations and demonstrates both consumer and business applications in the mobile environment to enhance the branch experience. The Operations Assistant may coach, mentor and supervise employees; works closely with the Branch Manager or Operations Supervisor to ensure critical timelines are met, that operational controls are in place and daily branch functions are completed. The Operations Assistant is assigned Proof and Review functions, builds work schedules, approves time records and time off requests; and may be responsible for opening or closing the branch including locations with Saturday Hours. Performs teller corrections, approves customer transactions, and verifies and sends wires within defined limits and authority by using the banks computer systems. May open and update consumer and business accounts and assist customers with debit card and ACH disputes in the absence or unavailability of a Universal or Personal Banker. Has comprehensive knowledge of Cash Management services and makes recommendations for services. Has proficient knowledge of personal loan and credit card services and is able to assist consumer customers with applying for loan requests using the appropriate application or software. Has a thorough understanding of business credit cards and is able to assist customers through completing the application process. Has advanced knowledge in assisting customers with debit card cancellations and reissues, account disputes, placing stop payments and researching account transactions. May act as Vault Teller and Safe Deposit Box Attendant; and may perform Universal Teller II duties as assigned. Abides by First National Bank Alaska policies and complies with all required regulatory requirements. Must complete compliance training and adhere to internal procedures and controls. Performs other work-related duties as assigned by supervisor. COMPLIANCE EXPECTATIONS Ensure business unit’s operations comply with bank policy, procedures, and banking regulations (for business unit heads). Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time. Stay up to date on relevant laws and regulations. Ensure you and your delegates comply with the bank’s policies, procedures, laws, and regulations. Maintain customer confidence and protect the bank’s operations by you and your delegates identifying and protecting confidential information. SUPERVISORY RESPONSIBILITIES May directly supervise employees in assigned unit of the Deposit Section. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; evaluating employees; addressing complaints and resolving problems. Supervisory responsibilities could include making recommendations to Deposit Section Head regarding hiring and terminating employees.