Operations Coordinator - Major Account

Are you energized by organization, problem-solving, and keeping operations on track? As an Operations Coordinator with within tdgFacilities, you’ll be at the hub of activity—aligning schedules, resources, and priorities to ensure seamless service delivery. This role is fast-paced, collaborative, and essential to maintaining the high standards our clients expect every day. . . and offers multiple career pathways to growth. tdgFacilities is a dynamic integrated facilities management organization committed to excellence, integrity, and teamwork. Our team is seeking a full-time Operations Coordinator - Major Account in the Greater Cincinnati, Ohio / Sharonville, Ohio area to support service scheduling, delivery, efficiency, and analytics within our organization. This role offers the opportunity to work in a highly collaborative environment across multiple functional teams, including the executive team, and the opportunity to acquire technical skills and experience by working with a highly supportive team. OVERVIEW The Operations Coordinator, Skilled Trades / Field Service position plays a pivotal role in supporting our Mobile HVAC, Electric, and Plumbing teams within tdgFacilities’ Field Service Coordination (FSC) function. This position is responsible for the end-to-end coordination of work orders, resource scheduling, and logistical planning – ensuring our service delivery is efficient, data-driven, and aligned with client expectations. The Coordinator acts as a strategic partner to our Skilled Trades Leads, with a direct impact on team performance, client satisfaction, and revenue execution. KEY RESPONSIBILITIES Own the full lifecycle of customer work orders – from intake and scheduling through technician engagement, documentation, and closure – ensuring timely delivery, accurate data, and clear communication throughout. Serve as a central point of contact between field staff, leadership, clients, and internal teams. Proactively manage updates, escalate issues, and drive follow-through on all assigned work. Collaborate closely with the Account Director, acting as an operational counterpart and holding stakeholders accountable to realistic delivery timelines and resource commitments. Monitor daily and future schedules for mobile teams associated with service. Adjust proactively for conflicts, emergencies, or resource constraints while balancing long-range workload and rolling forecasts. Ensure accurate and timely submission of time, materials, and documentation to support downstream invoicing and reporting. Engage directly with client sites via phone, email, and portal systems to coordinate appointments, resolve issues, and support project execution. Coordinate rental equipment needs and manage associated logistics, invoices, and tracking. Partner with the Field Service Analysts to leverage work order dashboards and reports. Use data to guide technician deployment, workload balancing, and continuous improvement of operational cadence. Participate in root cause investigations around process breakdowns or repeat service issues. Flag and help resolve systemic gaps in coordination, communication, or delivery. Participate in technician feedback loops by documenting service misses, contributing to scorecards, and surfacing insights during performance reviews. Ensure Preventative Maintenance schedules are fully executed by orchestrating technician availability, access coordination, and status tracking. Actively support strategic initiatives, such as improving PM forecasting, and driving SOP adoption. Support new SOP creation, process documentation, and cross-training within the FSC Team. Support operational leaders in mass communications, calendar alignment, and coordination of team meetings or touchpoints. Provide extended hour coverage during project surges or emergencies, and participate in an On-Call rotation for the company’s main Service Line. Perform other tasks and duties as required. QUALIFICATIONS Education & Experience: Associates or Bachelor’s degree in a field of business competency (e.g. Business Administration, Finance, Management Information Systems, Supply Chain Management, Accounting, etc.). 2+ years of experience in scheduling, coordination, logistics, or operations support within a technical services or field-service based organization. Skills & Abilities: Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and charts. Excellent organizational skills, including the ability to manage competing priorities, decision with confidence, and anticipate downstream impacts Strong analytical skills with the ability to identify trends, generate insights, and propose actionable recommendations. Demonstrated accountability for accurate data management, documentation, and ensuring deadlines are met Excellent communication and interpersonal skills to facilitate collaboration across teams and departments. Problem-solving mindset, with the initiative to challenge assumptions and improve systems over time Problem-solving skills to address data inconsistencies, operational challenges, and scheduling conflicts. Other Requirements: Ability to work independently and take initiative while also supporting team needs. Flexibility to work extended hours during peak periods, emergencies, or special projects. Commitment to continuous improvement and interested in blazing a trail within field service best practices WHAT SUCCESS LOOKS LIKE In the first 90 days, the Coordinator is independently managing the Skilled Trades schedule, ensuring clear communication, and driving consistent work order execution. By 6 months, they are balancing short- and long-term workload with confidence, partnering with the Trades Lead on resource planning, and surfacing process gaps or improvement ideas. By 1 year, they function as a peer-level counterpart to operational leadership – owning team rhythm, influencing delivery outcomes, and driving high-quality service execution across HVAC, Electrical, and Plumbing projects. WHAT WE OFFER Collaborative and supportive work environment Exposure to a broad range of business functions Opportunity for professional growth and advancement Benefits: Health Dental Vision STD/LTD Paid Time Off Paid Holidays 401K tdgFacilities is full-service facilities management company based in Cincinnati, OH with over 6M square feet under management in OH, IN, KY, TN, GA, AL & FL. We work together to go above and beyond to ensure that our clients are proud of their environment. Our clients include, Fortune 500 companies, healthcare facilities, public and private schools, private investor groups and municipalities. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.