Operations Dispatcher - Instructional Support Facility

About the company

Cherry Creek School District

Primary/secondary education · 5,001 to 10,000 employees

What you'll do

• Receive incoming telephone and/or radio calls regarding emergency and non-emergency situations; interrogate requestors to obtain detailed information regarding location and nature to determine the proper response necessary according to protocol. [Daily, 25%]
• Receive all incoming requests for services through work orders, phone, radio, alarm monitoring, and/or computer messages and assign to proper personnel by radio or other methods according to established procedure. [Daily, 25%]
• Determine dispatch response requirements and dispatch to appropriate personnel based on relative priorities of situations and protocols, and follow up in accordance with established District policies and procedures. [Daily, 15%]
• Monitor non-emergency and emergency incidents (accidents, medical situations, alarms, etc.), utilizing maps to determine appropriate asset based on locations. [Daily, 10%]
• Accurately enter, update, and retrieve information utilizing computerized data and telephone systems regarding status updates, student ridership, student addresses, unit locations, stops locations, GPS coordinates, and bus route coverage. [Daily, 5%]
• Monitor and relay information from multiple systems including but not limited to: Safe2Tell, security cameras, and building access cards. [Daily, 5%]
• Relay critical information and messages to and from District sites, to internal administrators, external emergency response agencies, and to all other individuals or groups requiring notifications. [Daily, 5%]
• Participate in the daily operations management, including assessing driver and para-educator call-outs, driver and para-educator check-in, vehicle availability, assisting bus drivers with route directions, and other assistance as needed. [Daily, 3%]
• Responsible for recording and tracking information: on-time performance using GPS data, requests, dispatches, work orders, and maintaining files of information relating to emergency calls such as personnel rosters, emergency call-out lists, accidents/incidents, and personnel issues. [Daily, 3%]
• Maintain access to, and security of, highly sensitive materials. [Daily, 2%]
• Perform other related duties as assigned or requested. [Daily, 2%]
• High school diploma or equivalent.
• Dispatch, call center, security, law enforcement, or military experience.
• Must meet insurability requirements of the Colorado School District Self-Insurance Pool.
• Basic knowledge of typical office equipment such as telephones, copiers, fax machines, email, etc.
• Basic knowledge of Microsoft Office and various software applications.
• Basic knowledge of Department of Transportation (DOT), FMCSA, CDE, and CDL rules and regulations, and state and federal laws applicable to students.
• Basic knowledge of 2-way radio procedures.
• Basic knowledge of GPS-Based Automatic Vehicle Location (AVL) systems.
• Basic organizational skills and ability to multi-task.
• Basic interpersonal relations skills.
• Intermediate public relations skills.
• Intermediate verbal and written communication skills.
• Ability to operate base radio.
• Ability to communicate clearly in a timely manner, using professional demeanor and radio etiquette.
• Ability to work alone and collaboratively in a high stress environment using professional manners, following direction and keeping safety at the forefront of every interaction.
• Ability to interact with other employees professionally.
• Ability to assess alternate routes and road hazards.
• Ability to maintain confidentiality in all aspects of the job to include HIPAA, HITECH, FERPA, other medical information, and student accommodations.
• Ability to work in a collaborative environment and interact positively and constructively with supervisors, staff members, students, the community, and other District stakeholders.
• Priority on student safety and customer service to all customers.
• Criminal background check and fingerprinting required for hire.
• Colorado driver’s license.
• Experience with emergency response.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Bilingual (English and additional language).
• Racially conscious and culturally competent with the skill, will, capacity, and knowledge to commit to a culture of continuous improvement.
• Must be willing to work a flexible schedule, including on-call and shift work.
• Light physical effort (lifting up to 10 pounds).
• Frequent standing and walking.
• Prolonged and confined sitting with limited freedom to move about.
• Occasional bending.
• Occasional lifting, pulling, and pushing.
• Good motor skills.
• Manual dexterity to operate a computer keyboard.
• Repetitive motions/reaching.
• Close, distance, color, and peripheral vision.
• Visual concentration, depth perception, and ability to adjust focus.
• Eye/hand coordination.
• Speaking and hearing.
• Concentrated reading/writing/mathematics.
• Typical emergency response/reactive environment.

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