Operations Support Specialist
Varney Agency
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- Pay
- $44K to $53K
- a year
- Location
- Scarborough, ME
- Work style
- On-site
- Posted
- Oct 15
- 4 days ago
Career path
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About the company
Varney Agency
Insurance · 51 to 200 employees
What you'll do
- Maintain accurate client and policy data, review records for completeness and accuracy, and process carrier downloads, claims, policy transactions, invoices, and payments.
- Support Personal Lines and Commercial Lines servicing activities.
What you need
- A high school diploma or equivalent is required.
- The role requires strong attention to detail, organization, communication skills, comfort using multiple computer systems, and the ability to sit or stand for extended periods, use a telephone regularly, and occasionally lift up to 25 lbs.
- Education: a high school diploma
Key skills
Attention to detailOrganizationFollow-throughEmail communicationMicrosoft Office applicationsApplied EpicAgency management system
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Description
About the Role:
We are seeking a detail-oriented Operations Support Specialist to help support daily agency operations, maintain accurate system data, process policy transactions, and provide support to internal team members. This role is ideal for someone who enjoys organization, technology, customer service, and working with multiple systems in a fast-paced office environment.
What We’re Looking For:
A reliable, service-minded team member who is accurate, adaptable, technology-savvy, and able to balance multiple priorities while maintaining a positive customer experience.
Requirements
Key Responsibilities:
· Maintain accurate client and policy data in the agency management system.
· Review records for completeness, workflow compliance, and documentation accuracy.
· Process carrier downloads, claims, suspense items, policy transactions, invoices, and payments.
· Support Personal Lines and Commercial Lines servicing activities.
Qualifications:
· High school diploma or equivalent required.
· Strong attention to detail, organization, and follow-through.
· Excellent written, verbal, phone, and email communication skills.
· Comfortable learning and using multiple computer systems.
· Proficiency with Microsoft Office applications.
· Experience with Applied Epic or another agency management system is a plus.
· Insurance or customer service experience preferred.
Physical Requirements:
Ability to sit or stand for extended periods, use the telephone regularly, and occasionally lift up to 25 lbs.
Salary Description
$44k-$53k annual salary