Order Entry Specialist

JOB TITLE: Order Entry Specialist PAY RANGE : $25 - $30 | SHIFT: 1 st (7AM – 3:30 PM) SEE WHAT WE DO : https://youtu.be/kvuAbB4969E?si=MCg_01gD0C0BCG6- QUICK SUMMARY The role of the Customer Support Specialist is to serve as a primary company representative by interfacing with customers, vendors, and other entities doing business or interacting with Sac EDM. The main focus for this role will be in managing the incoming sales email and generating quote / job folders for the various departments, as well as answering the main phone line and addressing or directing calls as required. The Customer Support Specialist will also support with other office related activities as required. KEY RESPONSIBILITIES : Process and enter customer and sales information into our ERP system. Monitor incoming customer requests and sales emails. Prepare quote packages and route them to the appropriate internal teams. Review customer information for completeness and accuracy. Follow up on missing order or technical details. Maintain organized electronic records for quotes and completed jobs. Coordinate with internal departments to ensure information is properly communicated. Provide customer service support through phone and email communications. Assist with general office administrative functions. REQUIREMENTS : High school diploma or equivalent. 1–3 years of manufacturing industry experience. Previous ERP/order entry or customer support experience. Proficiency with Microsoft Word, Excel, and PDF applications. Strong data accuracy and organizational skills. Ability to prioritize multiple tasks and meet deadlines. Professional communication and problem-solving abilities. WHAT PROTOTEK OFFERS: Health, dental, vision, life and short-term disability insurance Company paid life and long-term disability insurance 9 paid Holidays annually Employee Assistance Program (EAP) 401(k) match: 100% of 3% and 50% for 4% and 5% Education reimbursement program Career advancement opportunities Flexible Schedule Competitive pay scale Paid time off (PTO) starting at 80 hours with annual increase for each year of service WORK AUTHORIZATION WORDING Must meet ITAR U.S. Person requirements – Prototek maintains International Traffic in Arms Regulations (ITAR) compliant operations in United States based facilities. This position is subject to ITAR which requires U.S. Person status. ITAR defines U.S. Person as U.S. Citizens, lawful permanent residents, or foreign nationals granted refugee or asylee status. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, veteran status, disability, or any other protected class. EEO is The Law - click here for more information: https://www.eeoc.gov/poster PROTOTEK DIGITAL MANUFACTURING TERMS AND CONDITIONS: 1. Recruiting Communication / Texting 2. You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. 3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at HR@PROTOTEK.COM. 4. Carriers are not liable for delayed or undelivered messages 5. As always, message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. 6. If you have any questions regarding privacy, please read our privacy policy below. Privacy Policy: We collect your mobile number and related opt-in data for the delivery of SMS messages. Your mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes. https://help.jazzhr.com/s/article/Texting-Candidates-from-JazzHR#TEN-DLC We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact 603-746-2001 or email us: HR@PROTOTEK.COM . You may also write to us and we will be happy to assist you with the application: Prototek, 205 Pine St., Hopkinton, NH 03229