Outsourcing Customer Service Rep

*This role with be ONSITE at our Jeffersonville,IN location. Here are just some of the benefits we offer after 30 days: Your choice of Medical, Dental and Vision plans 401(k) plan with Employer Match Generous Paid Time Off Holiday Pay (Eligible right away) Tuition Assistance after 90 days $750.00 for Referring a Friend JOB SUMMARY Work with vendors for outsourced work to ensure they are providing quality service and on time performance. In addition, they enter outsourced work as well as invoicing and shipping issues. Responsible for marking up the orders, checking MICR specs, reviewing all order information, entering and verifying outsourced orders via Autobatch and the custom outsourcing system. Other functions: Communicating with venders, other internal departments, completing logs/reports daily, faxing, assembling of orders, pricing, typing of quotes and entering holds in MINQ frequently. Work with vendors for outsourced work to ensure they are providing quality service and on time performance. In addition, they enter outsourced work as well as invoicing and shipping issues. Responsible for marking up the orders, checking MICR specs, reviewing all order information, entering and verifying outsourced orders via Autobatch and the custom outsourcing system. Other functions: Communicating with venders, other internal departments, completing logs/reports daily, faxing, assembling of orders, pricing, typing of quotes and entering holds in MINQ frequently. KEY DUTIES/RESPONSIBILITIES Responsible for marking up the orders. Checking MICR specs. Reviewing all order information. Entering and verifying of outsourced orders via Autobatch and the custom outsourcing system. Communicating with venders and other internal departments. Completing logs/reports daily. Faxing Assembling of orders Pricing Typing of quotes and entering holds in MINQ frequently. EDUCATION Computer experience (Excel or Windows) preferred Knowledge of paper types and inks also a bonus A complete knowledge of plant produced products and check-side products produced a plus EXPERIENCE Must have excellent written and verbal communication skills; as well as strong math and organizational skills Must be a team player and work well under pressure Demonstrate a proven ability to take on increased sales responsibility Demonstration of exceptional performance in the areas of: sales, production, account management, leadership and professionalism COMMUNICATION AND CONTACTS Communicating with vendors and other internal departments Communicating with vendors and other internal departments Schedule: Monday - Friday 8:00AM - 4:00PM Hourly Pay Rate: $18.00 - $20:00 DOE Applications will be accepted until the posted deadline December 2nd, 2026 or until a sufficient candidate pool has been identified. The ultimate compensation offered for the position will depend upon several factors such as skill level, cost of living, experience, and responsibilities. Vericast offers a generous total rewards benefits package that includes medical, dental and vision coverage, 401K and generous PTO allowance. A wide variety of additional benefits like life insurance, employee assistance and pet insurance are also available, not to mention smart and friendly coworkers! WHAT WE BELIEVE At Vericast, we believe what’s good for people is good for business. Everything we do starts from a place of purpose to drive meaningful impact for our clients, our people and our communities. We’ve cultivated a culture of collaboration, a heritage of innovation and a focus on workplace flexibility. Every day you will have the opportunity to bring your passion and expertise to create opportunities to grow and thrive. Together, let’s advance performance for all. At Vericast, we don’t just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our clients, and our community. As an Equal Opportunity employer, Vericast considers applicants for all positions without regard to race, color, creed, religion, national origin or ancestry, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other classifications protected by law. Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Talent Acquisition team at talentacquisition@vericast.com . EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .