Overnight Support Specialist - Samoshel (Thursday - Monday, 12am - 8:30am)

Role: Overnight Support Specialist Reports to: Program Manager Program: 1004-Samoshel Department: Interim Housing Location: Samoshel - 505 Olympic Blvd., Santa Monica, CA 90401 Setting: 100% Onsite Schedule: Thursday - Monday, 12am - 8:30am Status: Full-time/Non-Exempt/Non-Management Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc. Openings: 1 Summary: Work as part of an interdisciplinary team to provide support to individuals experiencing homelessness, mental illness, and substance addiction. Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care. Proactively create a supportive environment to ensure clients’ progress towards permanent supportive housing and psycho-social rehabilitation. Essential Duties and Responsibilities: Provide excellent customer service by engaging and welcoming all participants. Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care Provide accurate information regarding available Samoshel services and hours of operation. Collaborate with management, staff and security in maintaining order and smooth flow of services throughout the day. Provide Crisis Intervention using Non-violent Crisis Intervention techniques to disruptive participants. Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties. Oversee client cubicle/bed area maintenance in a trauma-informed manner Be visible on the floor at all times and actively engage and welcome clients. Conduct regular, thorough walk-throughs of the facility Escort or assist all visitors to designated location for scheduled appointments Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift. Monitor and oversee the delivery of donations of food and clothing for Cloverfield; and provide donation receipts to donors. Communicate with the supervisor daily to report all issues, concerns, suggestions, and successes Attend all staff meetings, safety team meetings, agency meetings, training and retreats as scheduled. Other duties as assigned. Qualifications: High School Diploma or GED or Equivalent Minimum of one (1) year experience in a responsible security/customer service position Demonstrate effective customer service skills by being able to handle difficult situations and act professionally regardless of circumstances Able to lift to 50 lbs. to move items as needed Familiarity with non-violent crisis intervention Familiarity with Harm Reduction and Trauma Informed Care Practices Able to self-motivate and to appropriately organize and motivate others Able to multi task: handling multiple tasks and high volume client request Demonstrated knowledge of issues faced by population served (homelessness, mental illness, substance abuse, medical issues, domestic violence, etc.) Able to work in a high tolerance Harm Reduction model with members who have multiple barriers Experience working in a community-based setting and as part of a team Computer literate; able to use computerized database system for information management Ability to work as a team member Preferred Qualifications: Skilled in conflict-resolution. Work Environment: Primarily indoor office environment On occasion walk or drive to different local sites Regularly required to sit, stand, bend and occasionally lift or carry up to 50 pounds May necessitate working in busy and loud environment May be exposed to elements like cold, heat, dust, noise and odor May need to bend, stoop, twist and sit throughout the day