Patient Access & Care Coordinator

Position Summary We are seeking a dependable, organized, and patient-focused Patient Access & Care Coordinator to support daily operations within our cardiology practice. This position is responsible for patient scheduling, registration, insurance verification, payment collection, medical documentation, and coordination of care. The ideal candidate thrives in a fast-paced healthcare environment, demonstrates excellent customer service, and takes ownership of providing a seamless patient experience. Key Responsibilities Patient Registration & Scheduling Greet patients and manage daily check-in and check-out processes. Verify patient demographics, insurance eligibility, and required documentation. Schedule new patients, follow-ups, hospital follow-ups, and diagnostic testing. Confirm appointment details and coordinate necessary follow-up care. Manage appointment cancellations, rescheduling, and patient outreach. Insurance & Payment Collection Verify insurance coverage, copayments, and referral requirements. Collect and accurately document copays and outstanding balances. Communicate financial responsibilities to patients. Coordinate missing insurance information and authorization needs. Communication & Care Coordination Answer inbound calls and manage patient inquiries professionally. Place outbound calls to patients, referring providers, and medical offices. Route clinical questions and medication concerns to appropriate clinical staff. Coordinate referrals, physician orders, and cardiac clearance requests. Fax orders, medical clearances, and other requested documentation. Follow up on outstanding administrative requests. Medical Records & Office Operations Scan and upload documents into the appropriate patient charts. Process incoming and outgoing faxes and medical records requests. Maintain accurate documentation within the electronic health record. Prepare daily schedules and support efficient patient flow. Collaborate with providers, medical assistants, and administrative staff. Assist with patient satisfaction and retention initiatives. Qualifications 1-2 years previous medical front desk or patient access experience preferred. Familiarity with cardiology or diagnostic scheduling. Experience with EHR systems; NextGen preferred. Knowledge of insurance verification, scheduling, and payment collection. Strong computer, communication, and multitasking skills. Excellent attention to detail, professionalism, and organizational abilities. Ability to work in a fast-paced, multi-provider environment. Willingness to support multiple practice locations as needed. Performance Expectations Provide excellent customer service and maintain patient confidentiality. Ensure accurate registration, scheduling, and documentation. Complete assigned tasks and follow up on outstanding requests promptly. Maintain professionalism, reliability, and accountability. Support teamwork, efficient patient flow, and patient satisfaction. Physical Requirements This position requires the ability to sit, stand, walk, talk, hear, and use standard office equipment for extended periods. Employees may be required to lift up to 25 pounds and perform repetitive hand movements associated with computer and telephone use. Work Environment Work is performed in a medical clinic and/or business office environment. Employees regularly interact with patients, providers, and staff members in person and by telephone while managing multiple tasks and priorities. Equal Employment Opportunity Statement We provide an equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruiting, hiring, promotion, compensation, benefits, training, and termination.