Patient Access Representative

HealthPartners is looking to hire a Patient Access Representative to join our Westfields Hospital and Clinic mental health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Team members are assigned to the mental health clinic check-in/registration area on campus. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax. Essential Duties: Clinic Scheduling, Registration and Check In Accurately and appropriately schedules patients. Confirm arrival time, appointment time, and any other applicable instructions. Educate patient of any preparation and/or instructions needed prior to procedure. Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR). Look for existing orders and link them to appointment. Monitor and schedule the Referral Work que’s as assigned. Accurately and appropriately register and check in patients for their appointments. Check in patients for their appointments, complete all needed information and direct them to the appropriate location. Provide appropriate forms as designated by clinical staff and/or standard practice. Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice. Collects and posts patient co-pays/deductibles/balances consistently and accurately. Assists patients with any follow up appointments at check out Work Schedule: Monday – Friday, clinic hours Required Qualifications: Education, Experience or Equivalent Combination: High School graduate or equivalent experience. Preferred Qualifications: Education, Experience or Equivalent Combination: 2-year degree in related studies; and/or equivalent experience. Minimum one year experience in a hospital or medical clinic setting or equivalent. Experience in a customer service setting. Experience with Microsoft products, Word, Excel, Outlook, etc. Knowledge, Skills and Abilities: Excellent verbal and written communication skills. Knowledge of medical terminology Excellent customer service skills. Ability to interact positively with people from various cultures and backgrounds. Must successfully complete all training programs during introductory period. Excellent verbal and written communication skills.