Patient Access Representative

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies. Position Details: Patient Access Representative (Float) - Mercy Clinic Zumbehl 📍 Mercy Clinic Zumbehl 1820 Zumbehl Rd., Suite 120 St. Charles, MO 63303 Mercy is seeking a full-time Patient Access Representative to join our team at Mercy Clinic Zumbehl. This float position will support multiple offsite clinic locations and serves as an important first point of contact for our patients. In this role, you will: ✅ Deliver exceptional customer service to patients, visitors, physicians, and co-workers ✅ Schedule appointments and complete patient registration ✅ Verify insurance coverage and obtain authorizations as needed ✅ Accurately collect and maintain patient demographic and insurance information ✅ Assist with financial clearance and patient payments ✅ Ensure compliance with HIPAA, Medicare, and regulatory requirements Qualifications High School Diploma required 1-3 years of clerical and customer service experience preferred Medical office, insurance, or healthcare experience preferred Strong communication, organizational, and computer skills Ability to work in a fast-paced environment with great attention to detail Why Mercy? At Mercy, we believe in bringing compassionate care and exceptional service to every patient interaction. Join a team that values professionalism, collaboration, and personal growth while making a difference in the lives of those we serve. Position Details Full-Time 40 Hours Per Week Regular Status Float position supporting offsite locations Interested in learning more or applying? We'd love to connect with you! Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.