Patient Access Specialist

Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day. At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status. Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters. The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you’ll answer and triage patient calls, schedule appointments, and verify insurance and demographic details all while providing a professional, supportive, and compassionate experience. This position has the potential for remote work, with reliable internet access required. Job Responsibilities (include but are not limited to): Answer, triage, and process requests for new patient appointments with both primary and specialty providers. Schedule appointments that align with patient preferences and insurance requirements. Collect and verify patient demographics and insurance information. Coordinate with provider offices to ensure smooth transfer of patient information. Accurately document scheduled appointments, referrals, and demographic data in the EHR. Handle a high volume of requests efficiently while maintaining an excellent customer experience. Promote teamwork, cooperation, and continuous improvement across departments. Maintain professionalism in all interactions with patients, peers, providers, and leadership. Required Skills and Qualifications High school diploma or GED equivalent required. At least 1 year of experience in a healthcare setting using computerized scheduling software. Excellent computer skills with strong organization and attention to detail. Previous call center experience preferred. Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment. Why You’ll Love Working Here Purpose-driven work that directly impacts access to care across our communities Robust benefits package (medical, dental, vision) designed to support you and your family Generous PTO because we believe caring for others starts with caring for yourself 401(k) with employer contribution to help you plan for what’s ahead Life and disability coverage for peace of mind Here, you are not just filling a role—you are helping shape healthier communities and advancing equitable care every day!