Patient Coordinator

We're looking for a Patient Coordinator to be the first face patients see when they walk through our doors. This is a hands-on, front-of-house role - You wont be answering phones, that is handled centrally. Instead, you'll be out at the front of the waiting area, greeting patients as they arrive, checking them in for their appointment, and taking their vitals to help prepare them to see the clinician.Patients don't always arrive at their best - they may be unwell, anxious or worried. You'll be the calm, reassuring presence that helps them feel looked after from the moment they step inside, while making sure their information and observations are accurate and ready for the clinical team.No previous clinical experience is required - full training is provided. What matters most is that you're someone who genuinely enjoys being with people, stays calm under pressure, and takes pride in getting the small things right.Key Responsibilities:Stand at the front of the practice to greet patients and visitors in person as they arrive - this is an active, on-your-feet roleMove between the entrance, waiting area and observation space to check patients in for their appointments face-to-faceTake and record patient vitals and observations ahead of their consultationPrepare patients for their appointment, ensuring the clinician has accurate, up-to-date informationSupport safe and smooth patient flow through the practiceUse empathy and de-escalation skills to support patients who are anxious, unwell or upsetKeep the observation and waiting areas clean, safe and welcomingEscalate urgent in-person concerns to the clinical team when neededWhat we're looking for:You'd rather be up and moving, working directly with people, than sat behind a deskYou're a natural at putting people at ease, even when they're stressed or unwellYou stay calm and clear-headed when things get busyYou take pride in accuracy and attention to detail, even when working quicklyYou're comfortable picking up new systems and processes (full training given — no clinical background needed)You see yourself as part of the patient's care, not just their check-inYou're happy working rota-based shifts, including opening and/or closing the practice — we don't offer middle-of-the-day-only shiftsYou can work flexibly across early and late shifts within our compressed hours (8:00am – 6:30pm)You're comfortable with the responsibility of opening and closing the practice, including locking upMore Information:Click here to see the full Job Spec for the role