Patient Enrollment Specialist (MAKO RX)

Position Summary MakoRx is seeking a highly organized and customer-focused Patient Enrollment Specialist to join our growing team. In this role, you will guide patients through our medication program enrollment process from start to finish, ensuring a smooth experience for the patients. This is a fast-paced, call heavy position requiring excellent communication skills, attention to detail, and a passion for helping patients. As part of a growing team, you’ll have the opportunity to progress in your position as our team and program volume increases. Key Responsibilities • Guide patients through the enrollment process from initial intake through medication delivery. • Conduct daily outbound patient calls. • Respond to inbound calls. • Complete patient enrollments and maintain accurate patient records. • Schedule appointments and coordinate patient follow-up as needed. • Document all patient interactions in CRM and scheduling systems. • Work closely with providers, pharmacies, and internal teams to ensure timely enrollment and medication fulfillment. • Manage multiple tasks simultaneously while adapting to changing priorities throughout the day. • Provide exceptional customer service and support to patients and clients. • Participate in occasional client-facing meetings and communications. • Maintain confidentiality and ensure all documentation is accurate and complete. Qualifications • Minimum of 2 years of experience in customer service, healthcare support, or a call center environment. • Experience handling a high volume of inbound and outbound calls. • Experience working with CRM platforms, patient management systems, or scheduling software. • Strong computer skills, including Microsoft Outlook. • Microsoft Excel experience • Excellent written and verbal communication skills. • Strong organizational skills with the ability to multitask in a fast-paced environment. • Ability to adapt quickly to changing priorities while maintaining accuracy and professionalism. Preferred Experience • Healthcare, pharmacy, medical office, or patient support experience. • Experience coordinating patient care or medication enrollment programs. • Experience working with electronic medical records (EMRs) is a plus. What We’re Looking For The ideal candidate is compassionate, detail-oriented, and thrives in a fast-paced environment. They enjoy speaking with patients, solving problems, and delivering exceptional service while managing multiple responsibilities throughout the day.