Patient Experience Coordinator

McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology. We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field. Our front office team plays a critical role in shaping each patient’s experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere. Our Culture As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophies for providing excellent patient care and believe in creating a supportive and respectful work environment with strong leadership involvement. Growth Opportunities We are committed to developing our team members. Opportunities for cross-training and advancement may include: • Front office management • Clinical cross-training • Cosmetic service coordination • Practice operations suppor What You’ll Do • Manage incoming calls on a multi-line system • Schedule appointments in a cloud-based system • Coordinate schedules for six providers • Greet and check patients in for their visits • Verify insurance information • Collect payments and process retail transactions • Document detailed patient messages in our electronic health record system • Maintain accurate demographic and insurance records • Support daily administrative operations What You’ll Bring • Bachelor’s degree completed or in progress preferred • Strong multitasking and organizational skills • Professional communication skills • Interest in healthcare administration or the medical field • Passion for patient-centered service • A great attitude! Benefits and Perks • Paid Time Off • Generous skincare product discounts • Complimentary cosmetic services Position Details • Part-time (weekends: Fridays and Saturdays), with growth potential to full-time if desired • Primary location: McLean, VA • Secondary location: Potomac, MD (advance notice provided when coverage at this location is needed) • One-year commitment required