Patient Experience Specialist

Job Description: Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients. You should be able to work in a fast-paced environment and demonstrate exceptional multitasking abilities. To be successful as a patient representative you must be able to facilitate and coordinate communication between patients, family members, and staff. Duties include but are not limited to: • Greet and direct patients as they enter the clinic. • Perform administrative and clerical duties, such as filing paperwork, when necessary. • Answer inbound calls when needed, routing calls to the appropriate department. • Answer, investigate, and/or direct patient inquiries or complaints to the appropriate staff member. • Make appointments as requested by patients. • Perform timely and accurate registration, sign-in/check-in functionality notification of patient arrival of all patient types • Assist patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. • Obtain patients’ addresses, contact details, insurance information. • Preform insurance verification, and enter it in their EMR • Receive and process cash and credit card payments for medical services rendered. • Review patient accounts, identify delinquent accounts, and collect overdue payments. • Keep a balanced money drawer. • Accept deliveries made through the front door and distribute accordingly • Maintain confidentiality at all times. Qualifications: • High School Diploma or GED. • Basic computer and data entry skills. • Professional manner and appearance. • Strong interpersonal and communication skills. • Bilingual Preferred